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Executive Interview : Working From Home - Exclusive Interview With Bhavna Basu from Concentrix India Limited

Sr. Consultant - IT MIS & Data Science And GTSFM team
Concentrix + Webhelp
Add Contact

How easy is it to set up a workspace/ home office?
Need good network connection and up to date laptop or desktop which should be working condition and headset and concentration

What technology / equipment do you need?
VPN,

What advice would you give anyone working from home for the first time and how to adapt?
Concentrate. Take your work seriously.

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Not Really. If you organized your work, WFH option is actually take care your health

Do you feel like a proper employee? i.e. you are at work when working from home?
For me when I start working I always feel I am an employee. Because i love my job, Place doesn't matter for me

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
no Disconnection for work . Only disconnection on office Gossip


How do you stay motivated when working from home?
I love my Job

How often does your company check in with you?
For me, not very often because my Manager believes in me and I always try to maintain that trust

What would you say is the best part of working from home?
No dress code, I can use my bed whenever i feel, home food

What would you say is the worst part of working from home?
Anytime you can receive the call from Manager

Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
Yes

How do you control distractions at home - for example children, dogs etc.
Help them to understand your requirement

Do you prefer working from home? Yes/No? Explain why
yes, It is feeling of freedom

How do you measure productivity of home based agents and also availability?
Either Home or Office everywhere its require concentration and organize skill require to complete your job.If this is good your productivity will be more

How do you ensure security of information?
Depends the staff behavior and Company security Policy

How do you ensure staff work to the same high standards when they are an office?
I am using team meeting on fixed time so that my junior will not feel that their manager is not with them.

How do you keep in touch with staff during the day?
online Team meeting via Skype or MS team, and its mandatory. Kind of Virtual Office.. I am using for my team


Any other comments you would like to share about working from home - the good or the bad?
Just love your work,


About Concentrix + Webhelp:
Company LogoConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, April 16, 2020

Printer Friendly Version Printer friendly version

2024 Buyers Guide Workforce Management

 
1.) 
Alvaria

Alvaria Workforce
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience.

2.) 
Alvaria

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.

3.) 
Calabrio

Calabrio ONE
Calabrio ONE offers contact centres the complete toolset to unlock the tremendous value buried within customer interaction data and use it to transform the entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed—in the cloud, on-premises, or in a hybrid environment.

Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward.

4.) 
eGain Corporation

eGain Solve
Rated #1 by analysts and trusted by some of the biggest brands in the world, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. You can sell smarter, serve better, and know more.

5.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.

6.) 
Pointel

Genesys Workforce Management
WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center.

WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network.

If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice...
(read more)

7.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.

8.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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