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Executive Interview : Working From Home - Exclusive Interview With Bhavna Basu from Concentrix India Limited

Sr. Consultant - IT MIS & Data Science And GTSFM team
Concentrix
Add Contact

How easy is it to set up a workspace/ home office?
Need good network connection and up to date laptop or desktop which should be working condition and headset and concentration

What technology / equipment do you need?
VPN,

What advice would you give anyone working from home for the first time and how to adapt?
Concentrate. Take your work seriously.

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Not Really. If you organized your work, WFH option is actually take care your health

Do you feel like a proper employee? i.e. you are at work when working from home?
For me when I start working I always feel I am an employee. Because i love my job, Place doesn't matter for me

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
no Disconnection for work . Only disconnection on office Gossip


How do you stay motivated when working from home?
I love my Job

How often does your company check in with you?
For me, not very often because my Manager believes in me and I always try to maintain that trust

What would you say is the best part of working from home?
No dress code, I can use my bed whenever i feel, home food

What would you say is the worst part of working from home?
Anytime you can receive the call from Manager

Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
Yes

How do you control distractions at home - for example children, dogs etc.
Help them to understand your requirement

Do you prefer working from home? Yes/No? Explain why
yes, It is feeling of freedom

How do you measure productivity of home based agents and also availability?
Either Home or Office everywhere its require concentration and organize skill require to complete your job.If this is good your productivity will be more

How do you ensure security of information?
Depends the staff behavior and Company security Policy

How do you ensure staff work to the same high standards when they are an office?
I am using team meeting on fixed time so that my junior will not feel that their manager is not with them.

How do you keep in touch with staff during the day?
online Team meeting via Skype or MS team, and its mandatory. Kind of Virtual Office.. I am using for my team

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Any other comments you would like to share about working from home - the good or the bad?
Just love your work,


About Concentrix:
Company LogoConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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Today's Tip of the Day - Listen

Read today's tip or listen to it on podcast.

Published: Thursday, April 16, 2020

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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