How easy is it to set up a workspace/ home office?
Need good network connection and up to date laptop or desktop which should be working condition and headset and concentration
What technology / equipment do you need?
VPN,
What advice would you give anyone working from home for the first time and how to adapt?
Concentrate. Take your work seriously.
Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Not Really. If you organized your work, WFH option is actually take care your health
Do you feel like a proper employee? i.e. you are at work when working from home?
For me when I start working I always feel I am an employee. Because i love my job, Place doesn't matter for me
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
no Disconnection for work . Only disconnection on office Gossip
How do you stay motivated when working from home?
I love my Job
How often does your company check in with you?
For me, not very often because my Manager believes in me and I always try to maintain that trust
What would you say is the best part of working from home?
No dress code, I can use my bed whenever i feel, home food
What would you say is the worst part of working from home?
Anytime you can receive the call from Manager
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
Yes
How do you control distractions at home - for example children, dogs etc.
Help them to understand your requirement
Do you prefer working from home? Yes/No? Explain why
yes, It is feeling of freedom
How do you measure productivity of home based agents and also availability?
Either Home or Office everywhere its require concentration and organize skill require to complete your job.If this is good your productivity will be more
How do you ensure security of information?
Depends the staff behavior and Company security Policy
How do you ensure staff work to the same high standards when they are an office?
I am using team meeting on fixed time so that my junior will not feel that their manager is not with them.
How do you keep in touch with staff during the day?
online Team meeting via Skype or MS team, and its mandatory. Kind of Virtual Office.. I am using for my team
Any other comments you would like to share about working from home - the good or the bad?
Just love your work,
About Concentrix + Webhelp:
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Published: Thursday, April 16, 2020
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