How easy is it to set up a workspace/ home office?
Depent on the Apps that we used. it can be run and implemented if all apps & Telephony system that agent or team used already support cloud base . So, we can used Internet plus VPN link to kept access and work as normal.
What technology / equipment do you need?
Apps & Telephony system on cloud (Software as Services), Internet connection, Firewall, NB or PC, Headset and software Vicon (Video confrence) for cord with Clients, Team support, Meeting, discussion and Presentation
Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Yes. WFH can increase quality of life and reduce traffic in street and save electricity and pollution create Go Green environment.
How does working from home affect your home life? (for example if you have children, partner etc)
We can still watch our kid at home and they see our work every day
Do you feel like a proper employee? i.e. you are at work when working from home?
Still proper employee because we still obey and follow rules company and working hours of company
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
We still need go to office, for hardcopy signed, printed document, store important doc or contract , etc
How often does your company check in with you?
What would you say is the best part of working from home?
More Saving and Efficient
How easy has it been to make the transition and what lessons did you learn along the way?
The transition can be easy if we try and simulate it first
What would you say is the worst part of working from home?
if black out happen and internet connection or app down
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
How do you control distractions at home - for example children, dogs etc.
by give direction & explanation to our children and make dedicated room to wfh
Do you prefer working from home? Yes/No? Explain why
How do you ensure security of information?
used VPN and firewall
How do you ensure staff work to the same high standards when they are an office?
using app abbsenteism on line and video con and dashboard login status
About PT VADS Indonesia:
We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Authentication, Cloud Services, Smart Services, Chatbot, Voicebot, Human Augmented Bot,, Automation Process. We operate as a Business Process Outsourcing which provides services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals.
Published: Friday, April 17, 2020
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.