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Executive Interview : Working From Home - Exclusive Interview With Joy Jones from Cambly

How easy is it to set up a workspace/ home office?
It was simple to setup a work space home office for me. I work in the corner of my kitchen and have a small desk with drawers. It's all I need and I'm very comfortable

What technology / equipment do you need?
A computer with a camera, fast internet, and wifi is all you need for technology and equipment and maybe a landline phone

Do you feel people working from home work harder, about the same or less than those working in an office environment
I feel working from home is more comfortable than an office environment. For me, work is work. Being at home helps me to work more and possibly harder.

What advice would you give anyone working from home for the first time and how to adapt?
When adapting to work at home, Be sure you have little, if any interruptions. It needs to be quite and you should wear a headset the muffles out background noise. I am home alone a good bit, so I don't have a problem with this anymore.

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Working from home doesn't affect my quality of life at all, as a matter of fact, it might make it better, because I'm alone and free from bosses or criticism etc, or a lot less of it

How does working from home affect your home life? (for example if you have children, partner etc)
I have no little children at home to worry about when working at home. I'm away from the TV and other family members while I'm working and I do my work during the day when everyone is gone

Do you feel like a proper employee? i.e. you are at work when working from home?
I do feel like a proper employee when working from home. If someone has authority over you, you will know it. Your boss has your contact information and phone, Also, many times you are being watched and recorded.

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
It's just as easy to disconnect from working at home as it is to work in an office, probably easier, because your already home

How do you stay motivated when working from home?
Like any desk job I take breaks, walk around, and stretch. I think of this job like any other. I stay motivated, because I love working from home.

How often does your company check in with you?
My company stays in contact with us on a regular basis. We always get emails and important information. They have contacted me alone when necessary about something and I too can contact them.

What would you say is the best part of working from home?
The best part of working from home is just being here! Not having to fix up really, or get dressed, drive anywhere, and I can drink as much coffee as I please Lol!

How easy has it been to make the transition and what lessons did you learn along the way?
It was easy to make the transition from outside work to working from home. The lessons I learned since the transition is schedule yourself. Don't forget you have a job and you need to write your times down on a calendar you can see. Also, have a real person's phone number you can talk to

What would you say is the worst part of working from home?
The worst part working from home would have to be the 4 walls. Get out and walk. Do something away from your desk when you are off. Go out and do something fun away from the house. Sometimes I think my house is my office.

Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
Do I feel safer working from home? Yes. Now I do feel safer because of the pandemic. But officially, no. I feel safe anywhere, or did before March 2020.

How do you control distractions at home - for example children, dogs etc.
I have a dog. I trained her to be quiet, however if she hears something out of the normal, or some knocks on my door, she will bark loud. I will tell my associate excuse me a minute please. I then command my dog to get in her bed and she follows orders and is quiet.

Do you prefer working from home? Yes/No? Explain why
I do prefer working from home because, I'm here, no traffic, no driving, no worries, most of the time, and no fixing up and getting dressed. I enjoy relating with people too and this is a strong character trait in me. There is also a lot of jobs online now and there is an array of positions

How do you measure productivity of home based agents and also availability?
How I measure productivity and availability is by my ratings. I work hard, but I also like and enjoy what I do. The more you work, whatever you are listed for, and show for that work the better ratings you will have and the evaluations are important too from associates you serve.

How do you ensure security of information?
No one uses my computer. It is off limits and I close it down and log out of work everyday. I do not share my password and stay private when when working

How do you ensure staff work to the same high standards when they are an office?
Group Chats, Zoom meetings, and phone calls will keep everyone in touch and on the same page to ensure the staff work at high standards

How do you keep in touch with staff during the day?
We employees and staff stay in touch online by a company group chat. We ask questions, have quick meetings, update each other, etc


Any other comments you would like to share about working from home - the good or the bad?
The money, in my opinion, is less working online. It could be working from home has become a demand. It's not for everyone though, so maybe if it's experienced enough it will be like any other job and the pay might increase


Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Tuesday, April 21, 2020

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2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 

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