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Executive Interview : Working From Home - Exclusive Interview With Joy Jones from Cambly

How easy is it to set up a workspace/ home office?
It was simple to setup a work space home office for me. I work in the corner of my kitchen and have a small desk with drawers. It's all I need and I'm very comfortable

What technology / equipment do you need?
A computer with a camera, fast internet, and wifi is all you need for technology and equipment and maybe a landline phone

Do you feel people working from home work harder, about the same or less than those working in an office environment
I feel working from home is more comfortable than an office environment. For me, work is work. Being at home helps me to work more and possibly harder.

What advice would you give anyone working from home for the first time and how to adapt?
When adapting to work at home, Be sure you have little, if any interruptions. It needs to be quite and you should wear a headset the muffles out background noise. I am home alone a good bit, so I don't have a problem with this anymore.

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Working from home doesn't affect my quality of life at all, as a matter of fact, it might make it better, because I'm alone and free from bosses or criticism etc, or a lot less of it

How does working from home affect your home life? (for example if you have children, partner etc)
I have no little children at home to worry about when working at home. I'm away from the TV and other family members while I'm working and I do my work during the day when everyone is gone

Do you feel like a proper employee? i.e. you are at work when working from home?
I do feel like a proper employee when working from home. If someone has authority over you, you will know it. Your boss has your contact information and phone, Also, many times you are being watched and recorded.

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
It's just as easy to disconnect from working at home as it is to work in an office, probably easier, because your already home

How do you stay motivated when working from home?
Like any desk job I take breaks, walk around, and stretch. I think of this job like any other. I stay motivated, because I love working from home.

How often does your company check in with you?
My company stays in contact with us on a regular basis. We always get emails and important information. They have contacted me alone when necessary about something and I too can contact them.

What would you say is the best part of working from home?
The best part of working from home is just being here! Not having to fix up really, or get dressed, drive anywhere, and I can drink as much coffee as I please Lol!

How easy has it been to make the transition and what lessons did you learn along the way?
It was easy to make the transition from outside work to working from home. The lessons I learned since the transition is schedule yourself. Don't forget you have a job and you need to write your times down on a calendar you can see. Also, have a real person's phone number you can talk to

What would you say is the worst part of working from home?
The worst part working from home would have to be the 4 walls. Get out and walk. Do something away from your desk when you are off. Go out and do something fun away from the house. Sometimes I think my house is my office.

Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
Do I feel safer working from home? Yes. Now I do feel safer because of the pandemic. But officially, no. I feel safe anywhere, or did before March 2020.

How do you control distractions at home - for example children, dogs etc.
I have a dog. I trained her to be quiet, however if she hears something out of the normal, or some knocks on my door, she will bark loud. I will tell my associate excuse me a minute please. I then command my dog to get in her bed and she follows orders and is quiet.

Do you prefer working from home? Yes/No? Explain why
I do prefer working from home because, I'm here, no traffic, no driving, no worries, most of the time, and no fixing up and getting dressed. I enjoy relating with people too and this is a strong character trait in me. There is also a lot of jobs online now and there is an array of positions

How do you measure productivity of home based agents and also availability?
How I measure productivity and availability is by my ratings. I work hard, but I also like and enjoy what I do. The more you work, whatever you are listed for, and show for that work the better ratings you will have and the evaluations are important too from associates you serve.

How do you ensure security of information?
No one uses my computer. It is off limits and I close it down and log out of work everyday. I do not share my password and stay private when when working

How do you ensure staff work to the same high standards when they are an office?
Group Chats, Zoom meetings, and phone calls will keep everyone in touch and on the same page to ensure the staff work at high standards

How do you keep in touch with staff during the day?
We employees and staff stay in touch online by a company group chat. We ask questions, have quick meetings, update each other, etc

Any other comments you would like to share about working from home - the good or the bad?
The money, in my opinion, is less working online. It could be working from home has become a demand. It's not for everyone though, so maybe if it's experienced enough it will be like any other job and the pay might increase

Today's Tip of the Day - Customers Wary Of Fraud Calls

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2023 Buyers Guide Translation Services

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Since 2002 101translations has been providing fast, reliable and cost-effective language translation services for a wide range of industries, including major players in the contact centre market. Our professionals have experience with the translation of materials such as training videos and interactive courses, conversation transcripts, legal documentation, websites, and much more.

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Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

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