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Chai Domingo
Director, Contact Center
Eric Sherman
VP Business Development
Indra Wahyuningsih
Supervisor Service Operation
Maulana Malik Muqorrobun
Head of Business Unit

Executive Interview : Working From Home - Exclusive Interview With Joy Jones from Cambly

How easy is it to set up a workspace/ home office?
It was simple to setup a work space home office for me. I work in the corner of my kitchen and have a small desk with drawers. It's all I need and I'm very comfortable

What technology / equipment do you need?
A computer with a camera, fast internet, and wifi is all you need for technology and equipment and maybe a landline phone

Do you feel people working from home work harder, about the same or less than those working in an office environment
I feel working from home is more comfortable than an office environment. For me, work is work. Being at home helps me to work more and possibly harder.

What advice would you give anyone working from home for the first time and how to adapt?
When adapting to work at home, Be sure you have little, if any interruptions. It needs to be quite and you should wear a headset the muffles out background noise. I am home alone a good bit, so I don't have a problem with this anymore.

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Working from home doesn't affect my quality of life at all, as a matter of fact, it might make it better, because I'm alone and free from bosses or criticism etc, or a lot less of it

How does working from home affect your home life? (for example if you have children, partner etc)
I have no little children at home to worry about when working at home. I'm away from the TV and other family members while I'm working and I do my work during the day when everyone is gone

Do you feel like a proper employee? i.e. you are at work when working from home?
I do feel like a proper employee when working from home. If someone has authority over you, you will know it. Your boss has your contact information and phone, Also, many times you are being watched and recorded.

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
It's just as easy to disconnect from working at home as it is to work in an office, probably easier, because your already home

How do you stay motivated when working from home?
Like any desk job I take breaks, walk around, and stretch. I think of this job like any other. I stay motivated, because I love working from home.

How often does your company check in with you?
My company stays in contact with us on a regular basis. We always get emails and important information. They have contacted me alone when necessary about something and I too can contact them.

What would you say is the best part of working from home?
The best part of working from home is just being here! Not having to fix up really, or get dressed, drive anywhere, and I can drink as much coffee as I please Lol!

How easy has it been to make the transition and what lessons did you learn along the way?
It was easy to make the transition from outside work to working from home. The lessons I learned since the transition is schedule yourself. Don't forget you have a job and you need to write your times down on a calendar you can see. Also, have a real person's phone number you can talk to

What would you say is the worst part of working from home?
The worst part working from home would have to be the 4 walls. Get out and walk. Do something away from your desk when you are off. Go out and do something fun away from the house. Sometimes I think my house is my office.

Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
Do I feel safer working from home? Yes. Now I do feel safer because of the pandemic. But officially, no. I feel safe anywhere, or did before March 2020.

How do you control distractions at home - for example children, dogs etc.
I have a dog. I trained her to be quiet, however if she hears something out of the normal, or some knocks on my door, she will bark loud. I will tell my associate excuse me a minute please. I then command my dog to get in her bed and she follows orders and is quiet.

Do you prefer working from home? Yes/No? Explain why
I do prefer working from home because, I'm here, no traffic, no driving, no worries, most of the time, and no fixing up and getting dressed. I enjoy relating with people too and this is a strong character trait in me. There is also a lot of jobs online now and there is an array of positions

How do you measure productivity of home based agents and also availability?
How I measure productivity and availability is by my ratings. I work hard, but I also like and enjoy what I do. The more you work, whatever you are listed for, and show for that work the better ratings you will have and the evaluations are important too from associates you serve.

How do you ensure security of information?
No one uses my computer. It is off limits and I close it down and log out of work everyday. I do not share my password and stay private when when working

How do you ensure staff work to the same high standards when they are an office?
Group Chats, Zoom meetings, and phone calls will keep everyone in touch and on the same page to ensure the staff work at high standards

How do you keep in touch with staff during the day?
We employees and staff stay in touch online by a company group chat. We ask questions, have quick meetings, update each other, etc

Any other comments you would like to share about working from home - the good or the bad?
The money, in my opinion, is less working online. It could be working from home has become a demand. It's not for everyone though, so maybe if it's experienced enough it will be like any other job and the pay might increase

Today's Tip of the Day - Choosing a Telecom Supplier

Read today's tip or listen to it on podcast.

Published: Tuesday, April 21, 2020

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2021 Buyers Guide Headsets

All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929

Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
PH: 800-399-3224




Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.


Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
PH: 800-826-4656

JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100

Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232

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