How easy is it to set up a workspace/ home office?
With cloud based technologies, it has become extremely easy.
What technology / equipment do you need?
A decent pc/laptop, at least a Fibre Internet Connection, a cloud based Telephony, CRM, and other platforms required to service customers efficiently.
Do you feel people working from home work harder, about the same or less than those working in an office environment
I do think it's dependent on the individual and if they are self-managed or not. I think that self-managed individuals are more productive at home.
What advice would you give anyone working from home for the first time and how to adapt?
I recently did a LinkedIn Post on this. This is my Top 4 ways to adapt.
1. Set a time to get up in the morning and to start your work day, then stick to it. IT MUST become your new ROUTINE.
2. Get dressed, do not stay in your pj's. Psychological probably, but I found it's imperative for productivity.
3. Have specific space dedicated for you to work at.
4. And most important.. ENJOY it.. IT IS AWESOME! being productive and doing it from the comfort of your home.
Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Absolutely, it impacts your financial life, emotional life and overall well being positively.
How does working from home affect your home life? (for example if you have children, partner etc)
I have the ability to schedule work so that I am able to spend time with my family, especially with sporting events.
Do you feel like a proper employee? i.e. you are at work when working from home?
No, I feel like its my own business.
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
That is a challenge, not very easy to disconnect from work. However, just like in the morning when you set a routine, you have to do the same for your end-of-day as well.
How do you stay motivated when working from home?
My productivity levels keep me motivated.
What would you say is the best part of working from home?
The ability to earn a living without having to be subjected to constant micro management.
How easy has it been to make the transition and what lessons did you learn along the way?
It wasn't easy at first. The biggest lesson I've learnt is to work out a routine and as far as possible, stick to it.
What would you say is the worst part of working from home?
When you have pc/technical issues and you don't have an IT support team to assist immediately.
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
How do you control distractions at home - for example children, dogs etc.
As far as possible, I schedule my day to be at max productivity levels when my kids are at school and then again, when they are in bed. When they come home, I dedicate at least 3 hours to them.
Do you prefer working from home? Yes/No? Explain why
Yes, its a sense of pure accomplishment to not only be productive, bur also excel, and it's through self-motivation and drive
How do you measure productivity of home based agents and also availability?
With cloud based systems, you able to have the exact same measurements in place that constitutes productive and available hours, so no different in how its measured when at the office.
How do you ensure security of information?
All cloud based system should be compliant in the various security disciplines.
How do you ensure staff work to the same high standards when they are an office?
Trust is a part of it and also the ability to do the same checks remotely that would have been done in an office
How do you keep in touch with staff during the day?
Zoom huddle sessions with everyone's camera on..
Any other comments you would like to share about working from home - the good or the bad?
While I believe in the work-from-home model, it is optimal for individuals that are self-managed, self-motivated and understands that without these attributes, working from home and being productive, will be hard.
Published: Friday, April 17, 2020
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