How easy is it to set up a workspace/ home office?
Do you feel people working from home work harder, about the same or less than those working in an office environment
All of the above - some describe it as harder due to the social aspect and too many distractions and others love it.
What advice would you give anyone working from home for the first time and how to adapt?
Don't get distracted, kept focussed, act like you would at work, keep connected to your team mates via skype, email, chat, voice
Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Yes - improves
How does working from home affect your home life? (for example if you have children, partner etc)
Yes - less travel time etc has a positive impact
Do you feel like a proper employee? i.e. you are at work when working from home?
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
Very easy - you need to be disciplined not to do it.
How do you stay motivated when working from home?
Focussed on tasks, set small targets, connect with team members
How often does your company check in with you?
They don't check in on me, they are connecting with me.
What would you say is the best part of working from home?
Autonomy and trust
How easy has it been to make the transition and what lessons did you learn along the way?
Very easy - we set up our contact centre to work like this one day - and it is coming true.
What would you say is the worst part of working from home?
How do you control distractions at home - for example children, dogs etc.
don't have any of that
Do you prefer working from home? Yes/No? Explain why
yes and no - i like the isolation but also the social aspect of working in an office
How do you measure productivity of home based agents and also availability?
same way as in the office -
How do you ensure security of information?
trust in our people doing the right thing
How do you ensure staff work to the same high standards when they are an office?
trust in our people
How do you keep in touch with staff during the day?
call, email, skype
Published: Tuesday, April 28, 2020
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