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Executive Interview : Working From Home - Exclusive Interview With Sue Coe from Queensland Urban Utilities

How easy is it to set up a workspace/ home office?
Very easy

Do you feel people working from home work harder, about the same or less than those working in an office environment
All of the above - some describe it as harder due to the social aspect and too many distractions and others love it.

What advice would you give anyone working from home for the first time and how to adapt?
Don't get distracted, kept focussed, act like you would at work, keep connected to your team mates via skype, email, chat, voice

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Yes - improves

How does working from home affect your home life? (for example if you have children, partner etc)
Yes - less travel time etc has a positive impact

Do you feel like a proper employee? i.e. you are at work when working from home?
Of course

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
Very easy - you need to be disciplined not to do it.

How do you stay motivated when working from home?
Focussed on tasks, set small targets, connect with team members

How often does your company check in with you?
They don't check in on me, they are connecting with me.

What would you say is the best part of working from home?
Autonomy and trust

How easy has it been to make the transition and what lessons did you learn along the way?
Very easy - we set up our contact centre to work like this one day - and it is coming true.

What would you say is the worst part of working from home?
isolation

How do you control distractions at home - for example children, dogs etc.
don't have any of that

Do you prefer working from home? Yes/No? Explain why
yes and no - i like the isolation but also the social aspect of working in an office

How do you measure productivity of home based agents and also availability?
same way as in the office -

How do you ensure security of information?
trust in our people doing the right thing

How do you ensure staff work to the same high standards when they are an office?
trust in our people

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW


How do you keep in touch with staff during the day?
call, email, skype


Today's Tip of the Day - Vendor Selection

Read today's tip or listen to it on podcast.

Published: Tuesday, April 28, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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The Global Top Ranking Performers Awards Are OPEN!


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