How easy is it to set up a workspace/ home office?
Do you feel people working from home work harder, about the same or less than those working in an office environment
All of the above - some describe it as harder due to the social aspect and too many distractions and others love it.
What advice would you give anyone working from home for the first time and how to adapt?
Don't get distracted, kept focussed, act like you would at work, keep connected to your team mates via skype, email, chat, voice
Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Yes - improves
How does working from home affect your home life? (for example if you have children, partner etc)
Yes - less travel time etc has a positive impact
Do you feel like a proper employee? i.e. you are at work when working from home?
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
Very easy - you need to be disciplined not to do it.
How do you stay motivated when working from home?
Focussed on tasks, set small targets, connect with team members
How often does your company check in with you?
They don't check in on me, they are connecting with me.
What would you say is the best part of working from home?
Autonomy and trust
How easy has it been to make the transition and what lessons did you learn along the way?
Very easy - we set up our contact centre to work like this one day - and it is coming true.
What would you say is the worst part of working from home?
How do you control distractions at home - for example children, dogs etc.
don't have any of that
Do you prefer working from home? Yes/No? Explain why
yes and no - i like the isolation but also the social aspect of working in an office
How do you measure productivity of home based agents and also availability?
same way as in the office -
How do you ensure security of information?
trust in our people doing the right thing
How do you ensure staff work to the same high standards when they are an office?
trust in our people
How do you keep in touch with staff during the day?
call, email, skype
Published: Tuesday, April 28, 2020
|1.)||All Ears Ltd|
Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.
We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.
We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929
Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.
Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.
Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.
Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100
|7.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.
* Conference systems - audio video terminals, personal and group multipoint conferences.
* Telecom Products - office wired and wireless phones, dect systems, softphones.
* Video conference software for contact centers and offices.
* Unified Communication Solution.
|8.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.