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How To Enter the 2020 Members' Choice Awards - For Vendors


Executive Interview : Working From Home - Exclusive Interview With Sue Coe from Queensland Urban Utilities

How easy is it to set up a workspace/ home office?
Very easy

Do you feel people working from home work harder, about the same or less than those working in an office environment
All of the above - some describe it as harder due to the social aspect and too many distractions and others love it.

What advice would you give anyone working from home for the first time and how to adapt?
Don't get distracted, kept focussed, act like you would at work, keep connected to your team mates via skype, email, chat, voice

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
Yes - improves

How does working from home affect your home life? (for example if you have children, partner etc)
Yes - less travel time etc has a positive impact

Do you feel like a proper employee? i.e. you are at work when working from home?
Of course

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
Very easy - you need to be disciplined not to do it.

How do you stay motivated when working from home?
Focussed on tasks, set small targets, connect with team members

How often does your company check in with you?
They don't check in on me, they are connecting with me.

What would you say is the best part of working from home?
Autonomy and trust

How easy has it been to make the transition and what lessons did you learn along the way?
Very easy - we set up our contact centre to work like this one day - and it is coming true.

What would you say is the worst part of working from home?

How do you control distractions at home - for example children, dogs etc.
don't have any of that

Do you prefer working from home? Yes/No? Explain why
yes and no - i like the isolation but also the social aspect of working in an office

How do you measure productivity of home based agents and also availability?
same way as in the office -

How do you ensure security of information?
trust in our people doing the right thing

How do you ensure staff work to the same high standards when they are an office?
trust in our people

Ring2 Dashboards & Wallboards Free Trial

How do you keep in touch with staff during the day?
call, email, skype

Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Tuesday, April 28, 2020

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2020 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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