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Executive Interview : Working From Home - Members Comments - Part 2

In the midst of the COVID-19 pandemic, we asked how does working from home work or not!

Ine Intan Sari
Service Manager
Telkomsel
Indonesia

How do you stay motivated when working from home?
"I am more motivated because I can finished 2 or more jobs at the same time."
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"We never go outside if it isn't important to us."
About Telkomsel

Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)
 
Simona Botner
Project Manager
Mediatel Data Srl
Romania

How do you stay motivated when working from home?
"Keeping up with my colleagues every day on chat/ emails/ calls."
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"I organize time in slots to handle kids, cooking and working also. Some days is working and some days I have to understand that it is not - kids are unpredictable."
Any other comments you would like to share about working from home - the good or the bad?
"Try to stay focus! Don't postpone a thing to do from one day to another."
About Mediatel Data Srl

Mediatel Data Contact Center Technology Creator Established in 1996, Mediatel Data Company has stood out over time as a pioneer of technology innovations in the Call and Contact center industry in E... (read more)
 
Latekia Bryant
...
Company
United States

How do you stay motivated when working from home?
"I take breaks and don't spend all my time working"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"Work in a room where I can shut the door. I also make sure family knows my schedule so they know when I'm working."

 
Bhavna Basu
Sr. Consultant - IT MIS & Data Science And GTSFM team
Concentrix
India

How do you stay motivated when working from home?
"I love my Job"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"Help them to understand your requirement"
Any other comments you would like to share about working from home - the good or the bad?
"Just love your work,"
About Concentrix

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries... (read more)
 
Lance George
Managing Director
SONKAY
South Africa

How do you stay motivated when working from home?
"My productivity levels keep me motivated."
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"As far as possible, I schedule my day to be at max productivity levels when my kids are at school and then again, when they are in bed. When they come home, I dedicate at least 3 hours to them."

 
Gnana Subramanian Pichumani
Manager
Aalayam
India

How do you stay motivated when working from home?
"watch comedy shows in break"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes very safe"
How do you control distractions at home - for example children, dogs etc.
"I didn't have problem as my kids are grown ups and I never had a pet"
Any other comments you would like to share about working from home - the good or the bad?
"Working from home is the best and safe."

 
Nadeem Azam
Consultant
Bent Consultancy
Pakistan

How do you stay motivated when working from home?
"You have to manage yourself. Self-motivation"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"You have to manage. Its really difficult task."

 
Deddy Hermansyah
Chief Marketing officer
PT VADS Indonesia
Indonesia

Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"by give direction & explanation to our children and make dedicated room to wfh"
About PT VADS Indonesia

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Unified Communications... (read more)
 
Bahadur Shahmeer
Customer Service Executive
Ufone
Pakistan

How do you stay motivated when working from home?
"Its pretty relaxed thing to be with family and doing job at the same time"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"Time management and a separate room"
Any other comments you would like to share about working from home - the good or the bad?
"It's good to work from home"
About Ufone

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)
 
David Lee
Director - Patient Access and Care Coordination
Stanford Health Care
United States

How do you stay motivated when working from home?
"This depends on the supervisor that's managing the process and continuous encouragements works well"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"

 
Denis Charron
Optimization and Process Expert (Telephone Access and Client Services)
Mcgill University Health Centre
Canada

How do you stay motivated when working from home?
"Objectives need to be defined as tasks that have defined deadlines ans be scheduled. Coordination meetings (either in person or virtual) need to have frequently. I see twice a week as a minimum. Daily touch points are ideal if the employee is usually remote."
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Of course"
How do you control distractions at home - for example children, dogs etc.
"The same as how I control distractions at work: Identify, then remove the distraction."
Any other comments you would like to share about working from home - the good or the bad?
"Be conscious that the the changed environment will have an impact and be prepared to adjust when the impact is negative as some of it will be negative."
About Mcgill University Health Centre

The McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more)
 
Sue Coe
Contact Centre Manager
Queensland Urban Utilities
Australia

How do you stay motivated when working from home?
"Focussed on tasks, set small targets, connect with team members"
How do you control distractions at home - for example children, dogs etc.
"don't have any of that"

 
Satish Nair
Chief Executive Officfer
Luminous Training & Placement Services
India

How do you stay motivated when working from home?
"Self motivated"
Any other comments you would like to share about working from home - the good or the bad?
"I do not recommend for reasons of creative energy sustenance"

 
Elike
Founding Partner
Abelway Technologies Ltd
Ghana

How do you stay motivated when working from home?
"The environment alone motivates me"
Do you feel safer (e.g. don't travel, won't catch viruses from colleagues etc) working from home?
"Yes"
How do you control distractions at home - for example children, dogs etc.
"Quite challenging but continuous education and leaving my workstation to show my face in teh house more frequently helps"

 

Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Friday, March 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Consultancies

 
1.) 
Call Center Masters

Giving consulting services to call centers

2.) 
CC-CMM Certification Institute

CC-CMM Certification

3.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
PH: 1.407.304.9032

4.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

5.) 
Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
PH: +1 919 446 5114

6.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.
PH: +61 3 9008 7287

7.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations
PH: (416) 498-9440

8.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.
PH: +1-773-325-0608

9.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

10.) 
Outsourcing Solutions Europe

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

11.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.
PH: 16473286205

12.) 
Pelorus Associates

Marketing Communications
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.
PH: 434-589-2131

13.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

14.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.
PH: 0217991445

15.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)
PH: 954-444-3668

16.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
PH: 8663343739

17.) 
Triad Services

Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
PH: 514-738-2197
 

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