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Executive Interview : Working From Home - Members Comments - Part 3

In the midst of the COVID-19 pandemic, we asked how does working from home work or not!

Ine Intan Sari
Service Manager
Telkomsel
Indonesia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes absolutely"
How does working from home affect your home life? (for example if you have children, partner etc)
"I can closely monitor my children at the same time I am working, i can do another job (cooking, workout, etc) in the same the time I working."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"We arrange all meeting ar discussion until 5 PM, after that we coordination via WA group like usual."
About Telkomsel

Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)
 
Simona Botner
Project Manager
Mediatel Data Srl
Romania

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Sometimes - if the period is too long."
How does working from home affect your home life? (for example if you have children, partner etc)
"It's hard but Work from Home teaches us every day to be good organizers."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"I disconnect easily at home because I have kids."
About Mediatel Data Srl

Mediatel Data Contact Center Technology Creator Established in 1996, Mediatel Data Company has stood out over time as a pioneer of technology innovations in the Call and Contact center industry in E... (read more)
 
Latekia Bryant
...
Company
United States

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"More leisure, less money spent on gas and food"
How does working from home affect your home life? (for example if you have children, partner etc)
"It provides good work life balance. My family knows there are certain hours I work and the rest of my time belongs to them"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"It's a little harder but having a space specifically for work helps because when you leave that area, you're "disconnected""

 
Bhavna Basu
IT MIS & Data Analytics Manager
Concentrix
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Not Really. If you organized your work, WFH option is actually take care your health"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"no Disconnection for work . Only disconnection on office Gossip"
About Concentrix

Concentrix,is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries... (read more)
 
Lance George
Managing Director
SONKAY
South Africa

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Absolutely, it impacts your financial life, emotional life and overall well being positively."
How does working from home affect your home life? (for example if you have children, partner etc)
"I have the ability to schedule work so that I am able to spend time with my family, especially with sporting events."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"That is a challenge, not very easy to disconnect from work. However, just like in the morning when you set a routine, you have to do the same for your end-of-day as well."

 
Gnana Subramanian Pichumani
Manager
Aalayam
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"No it increases quality of life."
How does working from home affect your home life? (for example if you have children, partner etc)
"Its easier if its a night shift. Day shift is a challenge."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Makes no difference to me as colleagues are available to call"

 
Nadeem Azam
Consultant
Bent Consultancy
Pakistan

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes"

 
Deddy Hermansyah
Chief Marketing officer
PT VADS Indonesia
Indonesia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes. WFH can increase quality of life and reduce traffic in street and save electricity and pollution create Go Green environment."
How does working from home affect your home life? (for example if you have children, partner etc)
"We can still watch our kid at home and they see our work every day"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"We still need go to office, for hardcopy signed, printed document, store important doc or contract , etc"
About PT VADS Indonesia

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Unified Communications... (read more)
 
Umesh James
Business development
National Institute of Business Management
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"No"
How does working from home affect your home life? (for example if you have children, partner etc)
"No issues"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Yes"
About National Institute of Business Management

We give admissions and offers courses to mba seekers.
 
Irshad Ahmad
Tech support
Appen
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes....more time to enjoy life with family and friends and freedom to move anywhere"

 
Bahadur Shahmeer
Customer Service Executive
Ufone
Pakistan

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"No"
How does working from home affect your home life? (for example if you have children, partner etc)
"It doesn't affect but one can manage better routine"
About Ufone

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)
 
David Lee
Director - Patient Access and Care Coordination
Stanford Health Care
United States

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"I don't think so"
How does working from home affect your home life? (for example if you have children, partner etc)
"Everyone at home have to realize that you are work, even though physically you are at home"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Hard but can be done"

 
Denis Charron
Optimization and Process Expert (Telephone Access and Client Services)
Mcgill University Health Centre
Canada

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Less stress, more time for sure but also, less social interaction. It can also become a problem if work continues beyond defined work period (ex: constantly answering emails outside work schedule)"
How does working from home affect your home life? (for example if you have children, partner etc)
"I don't have children but if my spouse is at home when I am working we do not talk to each other during work time (aside from lunchtime)."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"It is imperative to be able to leave the work area at home as well."
About Mcgill University Health Centre

The McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more)
 
Sue Coe
Contact Centre Manager
Queensland Urban Utilities
Australia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes - improves"
How does working from home affect your home life? (for example if you have children, partner etc)
"Yes - less travel time etc has a positive impact"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Very easy - you need to be disciplined not to do it."

 
Satish Nair
Chief Executive Officfer
Luminous Training & Placement Services
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes - The quality of outswinging to action declines from comfy rest houses"
How does working from home affect your home life? (for example if you have children, partner etc)
"Concentration to tasks becomes rigorous & intensive owing to spouse interventions on regular basis."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Very hard"

 
Elike
Founding Partner
Abelway Technologies Ltd
Ghana

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes positively"
How does working from home affect your home life? (for example if you have children, partner etc)
"Positive"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Not easy. I tend to work more hours when at home"

 
Dany Nurwendo
Head of Customercare Operational
PT Smartfren Telecom Tbk
Indonesia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Not impact for ops team since supervisor above ready 24 hours by 7 days but off course there is family also in home that the totalities of work will be different between in office and home."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"it is very easy."
About PT Smartfren Telecom Tbk

Smartfren (previously named Mobile 8, smart, fren, esia, Hepi, AHA and BOLT!) is a telecommunications service provider based on 4G LTE Advanced technology which is an advanced development of 4G.
 

Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Monday, March 30, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Cloud Contact Center Solutions

Page: 123
1.) 
Premium Listing
NobelBiz Corporation

NobelBiz OMNI+
NobelBiz’s latest product, the OMNI+, is a state-of-the-art contact center software that allows companies – regardless of the number of employees – to offer more efficient, standardized solutions to their clients. With OMNI+ you can manage your accounts on all popular platforms (from voice, to email, social media, and web chat) using a single browser. The software also offers effortless navigation between communication mediums and all customer interactions can be easily monitored by supervisors without interfering in their agent’s work. As far as integration goes, the product can be installed and ready to use in maximum 72 hours and can easily be overlaid in pre-existing infrastructures.
PH: 760.405.0105


2.) 
Accordia Solution

Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.

Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
(read more)
PH: +603 5569 9816

3.) 
Amtelco

Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.

4.) 
Arise Virtual Solutions

The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.

5.) 
Aspect Software

Aspect Via
Aspect Via is the premier large-enterprise cloud contact center platform and solution featuring best-of-breed contact management and workforce optimization applications. Cloud neutral technology enables businesses to choose the cloud, hosted or hybrid deployment environment they prefer.
PH: 1-888-547-2481

6.) 
Astute Solutions

Astute Agent
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.

Astute Agent balances agent efficiency with customer experience. Here’s how:

- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.

- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.

- Time-saving case feat...
(read more)

7.) 
Britannic Technologies

INBOX
INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.
PH: 01483 242526

8.) 
Brook Trout Solutions

CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers to the best possible solution for their business. This includes:
CCaaS: Talk Desk, Five 9s, Nice, Genesys and more
SIP Trunks: Many Global Providers to lower cost and improve operational efficiency
SD WAN: Connect to customers rapidly with the latest network technology to scale with flexibility.
Our service are at no cost to our customers. We look forward to meeting you!
PH: 800-886-9199

9.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

10.) 
Call Tracking Metrics

CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers.

Conditionally direct calls, texts, chats and forms based on:

• Actions the customer has taken on your website
• Whether they’ve previously contacted your business
• Which agent they last interacted with
• Custom criteria unique to your business needs
• The location nearest to your customer

Say...
(read more)
PH: 8005771872

11.) 
CallShaper

CallShaper
Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency
For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.

Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency.

With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!
PH: 888-276-1370

12.) 
Cloud Call Center Search

From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.
PH: 800-741-2998

13.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

14.) 
Connex One

Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA.
PH: +27 73 485 8072 / +27 61 192 680

15.) 
Consilium Software

Consilium AWS and Amazon Connect Offering
Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully...
(read more)
PH: (+61) 406 501 368

16.) 
contactSPACE

contactSPACE
Cloud contact software that makes customer contact pain free, so your team aren’t worrying about complex technology and can focus on what they do best. Take control, and design the perfect agent interface with a drag-n-drop visual editor. Combined with AI, leverage data-driven contact strategies to ensure the right agent is contacting your customers at the right time & on the right channel.
PH: +61288803111

17.) 
Content Guru

𝘀𝘁𝗼𝗿𝗺®
Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® platform.

Europe’s largest Customer Engagement and Experience platform, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

18.) 
CSX Cloud

CSX Cloud
CSX Cloud provides a full omnichannel cloud-based turn-key customer communications solution as a service based on a monthly subscription with no long term commitments. Our easy to use solution and top-notch customer service makes it an easy choice to get started today.
PH: 18665474764

19.) 
Edify

Edify Huddle
Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.

20.) 
Empirix

Empirix Hammer Cloud
Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment.

Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution.

With HCP, it’s...
(read more)
PH: +1 978 313 7000
 
Page: 123

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