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Executive Interview : Working From Home - Members Comments - Part 3

In the midst of the COVID-19 pandemic, we asked how does working from home work or not!

Ine Intan Sari
Service Manager
Telkomsel
Indonesia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes absolutely"

How does working from home affect your home life? (for example if you have children, partner etc)
"I can closely monitor my children at the same time I am working, i can do another job (cooking, workout, etc) in the same the time I working."

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"We arrange all meeting ar discussion until 5 PM, after that we coordination via WA group like usual."

About Telkomsel

Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)
 
Simona Botner
Project Manager
Mediatel Data Srl
Romania

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Sometimes - if the period is too long."

How does working from home affect your home life? (for example if you have children, partner etc)
"It's hard but Work from Home teaches us every day to be good organizers."

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"I disconnect easily at home because I have kids."

About Mediatel Data Srl

Mediatel Data Contact Center Technology Creator Established in 1996, Mediatel Data Company has stood out over time as a pioneer of technology innovations in the Call and Contact center industry in E... (read more)
 
Latekia Bryant
United States

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"More leisure, less money spent on gas and food"
How does working from home affect your home life? (for example if you have children, partner etc)
"It provides good work life balance. My family knows there are certain hours I work and the rest of my time belongs to them"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"It's a little harder but having a space specifically for work helps because when you leave that area, you're "disconnected""

 
Bhavna Basu
Sr. Consultant - IT MIS & Data Science And GTSFM team
Concentrix
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Not Really. If you organized your work, WFH option is actually take care your health"

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"no Disconnection for work . Only disconnection on office Gossip"

About Concentrix

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries... (read more)
 
Lance George
Managing Director
SONKAY
South Africa

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Absolutely, it impacts your financial life, emotional life and overall well being positively."
How does working from home affect your home life? (for example if you have children, partner etc)
"I have the ability to schedule work so that I am able to spend time with my family, especially with sporting events."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"That is a challenge, not very easy to disconnect from work. However, just like in the morning when you set a routine, you have to do the same for your end-of-day as well."

 
Gnana Subramanian Pichumani
Manager
Aalayam
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"No it increases quality of life."
How does working from home affect your home life? (for example if you have children, partner etc)
"Its easier if its a night shift. Day shift is a challenge."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Makes no difference to me as colleagues are available to call"

 
Nadeem Azam
Consultant
Bent Consultancy
Pakistan

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes"

 
Deddy
Chief Marketing officer
PT VADS Indonesia
Indonesia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes. WFH can increase quality of life and reduce traffic in street and save electricity and pollution create Go Green environment."

How does working from home affect your home life? (for example if you have children, partner etc)
"We can still watch our kid at home and they see our work every day"

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"We still need go to office, for hardcopy signed, printed document, store important doc or contract , etc"

About PT VADS Indonesia

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Auth... (read more)
 
Umesh James
Business development
National Institute of Business Management
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"No"

How does working from home affect your home life? (for example if you have children, partner etc)
"No issues"

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Yes"

About National Institute of Business Management

We give admissions and offers courses to mba seekers.
 
Irshad Ahmad
Tech support
Appen
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes....more time to enjoy life with family and friends and freedom to move anywhere"

 
Bahadur Shahmeer
Customer Service Executive
Ufone
Pakistan

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"No"

How does working from home affect your home life? (for example if you have children, partner etc)
"It doesn't affect but one can manage better routine"

About Ufone

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)
 
David Lee
Director - Central Outreach & Engagement
Landmark Health
United States

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"I don't think so"
How does working from home affect your home life? (for example if you have children, partner etc)
"Everyone at home have to realize that you are work, even though physically you are at home"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Hard but can be done"

 
Denis Charron
Optimization and Process Expert (Telephone Access and Client Services)
Mcgill University Health Centre
Canada

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Less stress, more time for sure but also, less social interaction. It can also become a problem if work continues beyond defined work period (ex: constantly answering emails outside work schedule)"

How does working from home affect your home life? (for example if you have children, partner etc)
"I don't have children but if my spouse is at home when I am working we do not talk to each other during work time (aside from lunchtime)."

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"It is imperative to be able to leave the work area at home as well."

About Mcgill University Health Centre

The McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more)
 
Sue Coe
Client Services Manager
Red Health Independent Medical Assessments
Australia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes - improves"
How does working from home affect your home life? (for example if you have children, partner etc)
"Yes - less travel time etc has a positive impact"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Very easy - you need to be disciplined not to do it."

 
Satish Nair
Chief Executive Officfer
Luminous Training & Placement Services
India

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes - The quality of outswinging to action declines from comfy rest houses"
How does working from home affect your home life? (for example if you have children, partner etc)
"Concentration to tasks becomes rigorous & intensive owing to spouse interventions on regular basis."
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Very hard"

 
Elike
Founding Partner
Abelway Technologies Ltd
Ghana

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Yes positively"
How does working from home affect your home life? (for example if you have children, partner etc)
"Positive"
When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"Not easy. I tend to work more hours when at home"

 
Dany Nurwendo
Head of Customercare Operational
PT Smartfren Telecom Tbk
Indonesia

Does working from home affect your quality of life? (i.e. less travel time etc = more leisure time)
"Not impact for ops team since supervisor above ready 24 hours by 7 days but off course there is family also in home that the totalities of work will be different between in office and home."

When you work in an office and you leave you disconnect from work - literally. If you work at home how easy is it to dis-connect from work?
"it is very easy."

About PT Smartfren Telecom Tbk

Smartfren (previously named Mobile 8, smart, fren, esia, Hepi, AHA and BOLT!) is a telecommunications service provider based on 4G LTE Advanced technology which is an advanced development of 4G.
 

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, March 30, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 

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