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Executive Interview : Working From Home - Members Comments - Part 4

In the midst of the COVID-19 pandemic, we asked how does working from home work or not!

Ine Intan Sari
Service Manager
Telkomsel
Indonesia

Do you feel people working from home work harder, about the same or less than those working in an office environment
"I think work from home give me balance life, i can manage my time more flexible"
What would you say is the best part of working from home?
"It’s gifted, you can be together with your loved ones and monitoring them, parallel you can manage your work."
What would you say is the worst part of working from home?
"When my children need my attention and my work too, but I can handle it with made a priority (my work first because it’s my office hours)."
About Telkomsel

Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)
 
Simona Botner
Project Manager
Mediatel Data Srl
Romania

Do you feel people working from home work harder, about the same or less than those working in an office environment
"The work is the same, the environment is different."
How often does your company check in with you?
"When necessary only."
What would you say is the best part of working from home?
"Not having to drive all day to work and back - less trafic, less staying and wasting time in the car."
What would you say is the worst part of working from home?
"Distractions"
About Mediatel Data Srl

Mediatel Data Contact Center Technology Creator Established in 1996, Mediatel Data Company has stood out over time as a pioneer of technology innovations in the Call and Contact center industry in E... (read more)
 
Rahadian Yudia Patridina
Help Desk Staff
Telkomsel
Indonesia

Do you feel people working from home work harder, about the same or less than those working in an office environment
"I think the problem is not about how people working Hard, but is how people work smart,
efficiently & effectively. If you behave as stated. Wherever you are working,
You will get good achievement. So it all depends on the person"
About Telkomsel

Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)
 
Latekia Bryant
...
Company
United States

Do you feel people working from home work harder, about the same or less than those working in an office environment
"About the same"
How often does your company check in with you?
"We communicate regularly"
What would you say is the best part of working from home?
"No commute"
What would you say is the worst part of working from home?
"Distractions"

 
Kai-Ling Chen
Assistant Manager, Lead of Customer Service Analysis
Cathay United Bank
Taiwan

Do you feel people working from home work harder, about the same or less than those working in an office environment
"We don't have such experience but I suppose people will put about the same effort as they are in office given the nature of contact center."
About Cathay United Bank

Cathay United Bank (CUB) is Taiwan largest private bank which is one of the subsidiaries of Cathay Financial Holdings. CUB has 165 branches in Taiwan and 67 overseas offices. CUB provides comprehensiv... (read more)
 
Roy Iskandar Kusuma W
Director
PT Bank Capital Indonesia Tbk
Indonesia

Do you feel people working from home work harder, about the same or less than those working in an office environment
"It depends on the person's individual type. For working mom, it is going to be harder because there will be interruptions of the children at home."
About PT Bank Capital Indonesia Tbk

an Indonesian based financial institution engaged in the provision of retail and commercial banking products and services.
 
Bhavna Basu
Sr. Consultant - IT MIS & Data Science And GTSFM team
Concentrix
India

How often does your company check in with you?
"For me, not very often because my Manager believes in me and I always try to maintain that trust"
What would you say is the best part of working from home?
"No dress code, I can use my bed whenever i feel, home food"
What would you say is the worst part of working from home?
"Anytime you can receive the call from Manager"
About Concentrix

Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries... (read more)
 
Lance George
Managing Director
SONKAY
South Africa

Do you feel people working from home work harder, about the same or less than those working in an office environment
"I do think it's dependent on the individual and if they are self-managed or not. I think that self-managed individuals are more productive at home."
What would you say is the best part of working from home?
"The ability to earn a living without having to be subjected to constant micro management."
What would you say is the worst part of working from home?
"When you have pc/technical issues and you don't have an IT support team to assist immediately."

 
Gnana Subramanian Pichumani
Manager
Aalayam
India

Do you feel people working from home work harder, about the same or less than those working in an office environment
"Work harder"
What would you say is the best part of working from home?
"Food within few meters, available for family 24 hrs."
What would you say is the worst part of working from home?
"Expenses of electricity and internet goes way up."

 
Nadeem Azam
Consultant
Bent Consultancy
Pakistan

What would you say is the worst part of working from home?
"Disturbance"

 
Deddy Hermansyah
Chief Marketing officer
PT VADS Indonesia
Indonesia

How often does your company check in with you?
"Every day"
What would you say is the best part of working from home?
"More Saving and Efficient"
What would you say is the worst part of working from home?
"if black out happen and internet connection or app down"
About PT VADS Indonesia

We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Unified Communications... (read more)
 
Umesh James
Business development
National Institute of Business Management
India

What would you say is the best part of working from home?
"Relaxation"
What would you say is the worst part of working from home?
"Nothing"
About National Institute of Business Management

We give admissions and offers courses to mba seekers.
 
Irshad Ahmad
Tech support
Appen
India

How often does your company check in with you?
"Weekly"
What would you say is the best part of working from home?
"Freedom, enjoyment, relaxed, efficient"

 
Bahadur Shahmeer
Customer Service Executive
Ufone
Pakistan

Do you feel people working from home work harder, about the same or less than those working in an office environment
"It's less than office environment but pretty Relaxed job"
How often does your company check in with you?
"Daily"
What would you say is the best part of working from home?
"I'm home with family"
About Ufone

Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)
 
David Lee
Director - Patient Access and Care Coordination
Stanford Health Care
United States

Do you feel people working from home work harder, about the same or less than those working in an office environment
"About the same - depends on their home life"
How often does your company check in with you?
"Consistantly - but at different times unannounced."
What would you say is the best part of working from home?
"Don't have to wear a tie"
What would you say is the worst part of working from home?
"Distractions"

 
Maria da Conceiçao Rodrigues Medronho
Assistente Call Center
Randstad Portugal
Portugal

Do you feel people working from home work harder, about the same or less than those working in an office environment
"The same"
About Randstad Portugal

Randstad Holding is a temporary and contract staffing organisations. Set up in 1960 by Frits Goldschmeding in a one-roomed office in Amsterdam, it now has 1,600 branches and 642 in-house locations at... (read more)
 
Denis Charron
Optimization and Process Expert (Telephone Access and Client Services)
Mcgill University Health Centre
Canada

Do you feel people working from home work harder, about the same or less than those working in an office environment
"They can usually do more in less time. However in the covid-19 crisis, if the person and his entire family is isolated at home, productivity may be lower (ex: having to care for children)"
How often does your company check in with you?
"Daily."
What would you say is the best part of working from home?
"Given no transit, the speed at which one can transfer from work mode to home/family mode"
What would you say is the worst part of working from home?
"It's harder to access a coworker/boss when you need some help or you want to discuss/validate what you are doing."
About Mcgill University Health Centre

The McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more)
 
Sue Coe
Contact Centre Manager
Queensland Urban Utilities
Australia

Do you feel people working from home work harder, about the same or less than those working in an office environment
"All of the above - some describe it as harder due to the social aspect and too many distractions and others love it."
How often does your company check in with you?
"They don't check in on me, they are connecting with me."
What would you say is the best part of working from home?
"Autonomy and trust"
What would you say is the worst part of working from home?
"isolation"

 
Satish Nair
Chief Executive Officfer
Luminous Training & Placement Services
India

Do you feel people working from home work harder, about the same or less than those working in an office environment
"The office environment encourages the employee to stay focussed on their tasks owing to peer pressure. Hence office environment stands more preferable"
What would you say is the worst part of working from home?
"Kitchen distractions"

 
Elike
Founding Partner
Abelway Technologies Ltd
Ghana

Do you feel people working from home work harder, about the same or less than those working in an office environment
"They work harder but their performance fluctuates from day to day"
How often does your company check in with you?
"Very little. I am tracked real time"
What would you say is the best part of working from home?
"More relaxing environment and no need to travel to work"
What would you say is the worst part of working from home?
"People who get to know you are at home and want to visit during office hours"

 
Gail Rigler
CMO
Working Solutions
United States

Do you feel people working from home work harder, about the same or less than those working in an office environment
"Whether in an office or at home, a person’s work ethic should be the same. At Working Solutions, we screen for agents who perform well on their own or as part of a team, wherever they work. The persona we want is one of a pro who’s comfortable in a remote position. At home, agents enjoy the flexibility to work the hours they choose. From that standpoint, they can select times when they feel most productive, even if it’s before dawn or late at night. While agents don’t have the distraction of coworkers interrupting them, they must manage interruptions from family and pets. Most of all, they love customer service. They possess a passion for solving problems. They, in fact, seek out opportunities to go beyond for the customers. It’s in their nature. That’s why they’re in service."
About Working Solutions

Working Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity. Tapping into a vast network of enthusiastic brand assoc... (read more)
 
Nishikant Singh
Inside Sales
Knowlarity
India

Do you feel people working from home work harder, about the same or less than those working in an office environment
"Its quite difficult to set a tone while working at home."
About Knowlarity

Knowlarity is a leading cloud telephony company in Asia, which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses. As of 2014 Knowla... (read more)
 
Dany Nurwendo
Head of Customercare Operational
PT Smartfren Telecom Tbk
Indonesia

Do you feel people working from home work harder, about the same or less than those working in an office environment
"I am believe less due to un-controlled and possible low data connection also trigger another problem."
How often does your company check in with you?
"Often (Five times a day)"
About PT Smartfren Telecom Tbk

Smartfren (previously named Mobile 8, smart, fren, esia, Hepi, AHA and BOLT!) is a telecommunications service provider based on 4G LTE Advanced technology which is an advanced development of 4G.
 

Today's Tip of the Day - Team Names

Read today's tip or listen to it on podcast.

Published: Tuesday, March 31, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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