In the midst of the COVID-19 pandemic, we asked how does working from home work or not!
Ine Intan SariService Manager
TelkomselIndonesia
Do you feel people working from home work harder, about the same or less than those working in an office environment"I think work from home give me balance life, i can manage my time more flexible
" What would you say is the best part of working from home?
"It’s gifted, you can be together with your loved ones and monitoring them, parallel you can manage your work."
What would you say is the worst part of working from home?
"When my children need my attention and my work too, but I can handle it with made a priority (my work first because it’s my office hours)."
About TelkomselTelkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve the needs of customers, Telkomsel has MyTelkomsel app, Telkomsel Virtual Assistant, also Telkomsel operates a 24-hour call center and GraPARI services spread across Indonesia.
Telkomsel provide service for society and help them enjoy the digital lifestyle, Telkomsel helped build the digital ecosystem in the country. Using various DNA development efforts (Device, Network, and Applications), these are expected to accelerate the formation of the Indonesian digital society. In addition, Telkomsel is also actively encouraging the positive use of technology in the younger generation.
Telkomsel will always be present to inspire society by implementing technologies, competitive products, services, and solutions. These will lead Indonesia to a broadband-based society based on a mobile technology roadmap. Simona BotnerProject Manager
Mediatel Data SrlRomania
Do you feel people working from home work harder, about the same or less than those working in an office environment"The work is the same, the environment is different.
" How often does your company check in with you?
"When necessary only."
What would you say is the best part of working from home?
"Not having to drive all day to work and back - less trafic, less staying and wasting time in the car."
What would you say is the worst part of working from home?
"Distractions"
About Mediatel Data SrlMediatel Data
Contact Center Technology Creator
Established in 1996, Mediatel Data Company has stood out over time as a pioneer of technology innovations in the Call and Contact center industry in E... (read more)Mediatel Data
Contact Center Technology Creator
Established in 1996, Mediatel Data Company has stood out over time as a pioneer of technology innovations in the Call and Contact center industry in Europe as well as in the USA, ASIA or South America. Rahadian Yudia PatridinaHelp Desk Staff
TelkomselIndonesia
Do you feel people working from home work harder, about the same or less than those working in an office environment"I think the problem is not about how people working Hard, but is how people work smart,
efficiently & effectively. If you behave as stated. Wherever you are working,
You will get good achievement. So it all depends on the person
" About TelkomselTelkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve... (read more)Telkomsel is a cellular operator in Indonesia. Telkomsel expands to digital business, including Digital Advertising, Digital Lifestyle, Mobile Financial Services, and the Internet of Things. To serve the needs of customers, Telkomsel has MyTelkomsel app, Telkomsel Virtual Assistant, also Telkomsel operates a 24-hour call center and GraPARI services spread across Indonesia.
Telkomsel provide service for society and help them enjoy the digital lifestyle, Telkomsel helped build the digital ecosystem in the country. Using various DNA development efforts (Device, Network, and Applications), these are expected to accelerate the formation of the Indonesian digital society. In addition, Telkomsel is also actively encouraging the positive use of technology in the younger generation.
Telkomsel will always be present to inspire society by implementing technologies, competitive products, services, and solutions. These will lead Indonesia to a broadband-based society based on a mobile technology roadmap. Latekia BryantUnited States
Do you feel people working from home work harder, about the same or less than those working in an office environment"About the same
" How often does your company check in with you?
"We communicate regularly"
What would you say is the best part of working from home?
"No commute"
What would you say is the worst part of working from home?
"Distractions"
Kai-Ling ChenAssistant Manager, Lead of Customer Service Analysis
Cathay United BankTaiwan
Do you feel people working from home work harder, about the same or less than those working in an office environment"We don't have such experience but I suppose people will put about the same effort as they are in office given the nature of contact center.
" About Cathay United BankCathay United Bank (CUB) is Taiwan largest private bank which is one of the subsidiaries of Cathay Financial Holdings. CUB has 165 branches in Taiwan and 67 overseas offices. CUB provides comprehensiv... (read more)Cathay United Bank (CUB) is Taiwan largest private bank which is one of the subsidiaries of Cathay Financial Holdings. CUB has 165 branches in Taiwan and 67 overseas offices. CUB provides comprehensive financial services ranging from deposit, loan, credit card, wealth management, corporate banking and global transaction service to individuals and corporate. In particular, CUB has a strong position in retail banking where we have the largest market share in credit card business and second for wealth management and bancassurance. Roy Iskandar Kusuma WDirector
PT Bank Capital Indonesia TbkIndonesia
Do you feel people working from home work harder, about the same or less than those working in an office environment"It depends on the person's individual type. For working mom, it is going to be harder because there will be interruptions of the children at home.
" About PT Bank Capital Indonesia Tbkan Indonesian based financial institution engaged in the provision of retail and commercial banking products and services.
Bhavna BasuSr. Consultant - IT MIS & Data Science And GTSFM team
ConcentrixIndia
How often does your company check in with you?"For me, not very often because my Manager believes in me and I always try to maintain that trust
" What would you say is the best part of working from home?
"No dress code, I can use my bed whenever i feel, home food"
What would you say is the worst part of working from home?
"Anytime you can receive the call from Manager"
About ConcentrixConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries... (read more)Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Lance GeorgeManaging Director
SONKAY
South Africa
Do you feel people working from home work harder, about the same or less than those working in an office environment"I do think it's dependent on the individual and if they are self-managed or not. I think that self-managed individuals are more productive at home.
" What would you say is the best part of working from home?
"The ability to earn a living without having to be subjected to constant micro management."
What would you say is the worst part of working from home?
"When you have pc/technical issues and you don't have an IT support team to assist immediately."
Gnana Subramanian PichumaniManager
AalayamIndia
Do you feel people working from home work harder, about the same or less than those working in an office environment"Work harder
" What would you say is the best part of working from home?
"Food within few meters, available for family 24 hrs."
What would you say is the worst part of working from home?
"Expenses of electricity and internet goes way up."
Deddy Chief Marketing officer
PT VADS IndonesiaIndonesia
How often does your company check in with you?"Every day
" What would you say is the best part of working from home?
"More Saving and Efficient"
What would you say is the worst part of working from home?
"if black out happen and internet connection or app down"
About PT VADS IndonesiaWe provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Auth... (read more)We provide Contact Center and Digital Services Solution, Customer Services Learning Center, Human Capital Management, Omni-channel Strategy, Contact Center as a Service (CCaaS), Blockchain Secure Authentication, Cloud Services, Smart Services, Chatbot, Voicebot, Human Augmented Bot, and Automation Process.
We operate as a Business Process Outsourcing which provides services to achieve better customer experience and we deliver ICT Solution to help customer achieves their organization goals. What would you say is the worst part of working from home?
"Nothing"
Irshad AhmadTech support
AppenIndia
How often does your company check in with you?"Weekly
" What would you say is the best part of working from home?
"Freedom, enjoyment, relaxed, efficient"
Bahadur ShahmeerCustomer Service Executive
UfonePakistan
Do you feel people working from home work harder, about the same or less than those working in an office environment"It's less than office environment but pretty Relaxed job
" How often does your company check in with you?
"Daily"
What would you say is the best part of working from home?
"I'm home with family"
About UfoneUfone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comp... (read more)Ufone is an Etisalat Group Company that started its operations in January 2001. Since then, it has become a provider in innovation and has established presence in all the major cities, along with comprehensive coverage across all the major towns, cities & villages of Pakistan. David LeeDirector - Central Outreach & Engagement
Landmark HealthUnited States
Do you feel people working from home work harder, about the same or less than those working in an office environment"About the same - depends on their home life
" How often does your company check in with you?
"Consistantly - but at different times unannounced."
What would you say is the best part of working from home?
"Don't have to wear a tie"
What would you say is the worst part of working from home?
"Distractions"
About Randstad PortugalRandstad Holding is a temporary and contract staffing organisations. Set up in 1960 by Frits Goldschmeding in a one-roomed office in Amsterdam, it now has 1,600 branches and 642 in-house locations at... (read more)Randstad Holding is a temporary and contract staffing organisations. Set up in 1960 by Frits Goldschmeding in a one-roomed office in Amsterdam, it now has 1,600 branches and 642 in-house locations at customer sites in Europe and North America.In Portugal, Randstad Contact Centres collaborates, as a partner, in the start-up of many of the main Portuguese Contact Centres, in fields such as Banking, Insurance, Telecommunications and Services. Holder of the means and expertise required to quickly and effectively meet the most stringent human resource requirements, whether temporary or permanent, Randstad Contact Centres is a business partner of resource management companies, providing a global service, so that, together, they may achieve high levels of customer satisfaction. Denis CharronOptimization and Process Expert (Telephone Access and Client Services)
Mcgill University Health CentreCanada
Do you feel people working from home work harder, about the same or less than those working in an office environment"They can usually do more in less time. However in the covid-19 crisis, if the person and his entire family is isolated at home, productivity may be lower (ex: having to care for children)
" How often does your company check in with you?
"Daily."
What would you say is the best part of working from home?
"Given no transit, the speed at which one can transfer from work mode to home/family mode"
What would you say is the worst part of working from home?
"It's harder to access a coworker/boss when you need some help or you want to discuss/validate what you are doing."
About Mcgill University Health CentreThe McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric... (read more)The McGill University Health Centre (MUHC) is an academic health centre. Building on the tradition of medical leadership of its founding hospitals, the MUHC provides multidisciplinary patient-centric care. Affiliated with the Faculty of Medicine of McGill University, the MUHC continues to shape the course of adult and pediatric medicine by attracting clinical and research expertise from around the world, assessing the latest in medical technology, and training the next generation of medical professionals.
In collaboration with our network partners, we are building a better future for our patients and their families; for our employees, professionals, researchers and students; for our community and above all, for life. Sue CoeClient Services Manager
Red Health Independent Medical AssessmentsAustralia
Do you feel people working from home work harder, about the same or less than those working in an office environment"All of the above - some describe it as harder due to the social aspect and too many distractions and others love it.
" How often does your company check in with you?
"They don't check in on me, they are connecting with me."
What would you say is the best part of working from home?
"Autonomy and trust"
What would you say is the worst part of working from home?
"isolation"
Satish NairChief Executive Officfer
Luminous Training & Placement ServicesIndia
Do you feel people working from home work harder, about the same or less than those working in an office environment"The office environment encourages the employee to stay focussed on their tasks owing to peer pressure. Hence office environment stands more preferable
" What would you say is the worst part of working from home?
"Kitchen distractions"
Elike Founding Partner
Abelway Technologies Ltd
Ghana
Do you feel people working from home work harder, about the same or less than those working in an office environment"They work harder but their performance fluctuates from day to day
" How often does your company check in with you?
"Very little. I am tracked real time"
What would you say is the best part of working from home?
"More relaxing environment and no need to travel to work"
What would you say is the worst part of working from home?
"People who get to know you are at home and want to visit during office hours"
Gail RiglerCMO
Working SolutionsUnited States
Do you feel people working from home work harder, about the same or less than those working in an office environment"Whether in an office or at home, a person’s work ethic should be the same. At Working Solutions, we screen for agents who perform well on their own or as part of a team, wherever they work. The persona we want is one of a pro who’s comfortable in a remote position. At home, agents enjoy the flexibility to work the hours they choose. From that standpoint, they can select times when they feel most productive, even if it’s before dawn or late at night. While agents don’t have the distraction of coworkers interrupting them, they must manage interruptions from family and pets. Most of all, they love customer service. They possess a passion for solving problems. They, in fact, seek out opportunities to go beyond for the customers. It’s in their nature. That’s why they’re in service.
" About Working SolutionsWorking Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity.
Tapping into a vast network of enthusiastic brand assoc... (read more)Working Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity.
Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects. Nishikant SinghInside Sales
KnowlarityIndia
Do you feel people working from home work harder, about the same or less than those working in an office environment"Its quite difficult to set a tone while working at home.
" About KnowlarityKnowlarity is a leading cloud telephony company in Asia, which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses. As of 2014 Knowla... (read more)Knowlarity is a leading cloud telephony company in Asia, which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses. As of 2014 Knowlarity serviced 7000 customers. Dany NurwendoHead of Customercare Operational
PT Smartfren Telecom TbkIndonesia
Do you feel people working from home work harder, about the same or less than those working in an office environment"I am believe less due to un-controlled and possible low data connection also trigger another problem.
" How often does your company check in with you?
"Often (Five times a day)"
About PT Smartfren Telecom TbkSmartfren (previously named Mobile 8, smart, fren, esia, Hepi, AHA and BOLT!) is a telecommunications service provider based on 4G LTE Advanced technology which is an advanced development of 4G.
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