News : 1-800-Flowers Outsourcing 220 Jobs to Sutherland
Penfield, NY, August 4, 2014 -- Florist 1-800-Flowers.com is cutting 220 customer service representative jobs, transferring that work to Penfield-based business process outsourcing provider Sutherland Global Services.
In a Worker Adjustment and Retraining Notification Act notice filed with the state Labor Department, Long Island-headquartered 1-800-Flowers indicates the layoffs will be done by mid-November. Most of the laid-off workers will be offered jobs with Sutherland, according to the floral company.
Posted by Veronica Silva Cusi, news correspondent
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About Sutherland Global Services:
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 24,000 professionals offering RightSourced seamlessly blended services from its 24 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with clients to help them excel in their industry and maximize their customer lifetime value.
With one of the most recognized brands in gift retailing, 1-800-FLOWERS.COM provides a broad range of thoughtful gift products including flowers, plants, gourmet foods, candies, gift baskets and other unique gifts to customers around the world via the Internet.
Published: Tuesday, August 5, 2014