News : 10 Most Ridiculous Requests for Help
Seoul, South Korea, June 7, 2016 -- An emergency call center in South Korea released a list of the most ridiculous requests for help it had received, including one that concerned a particularly large cockroach.
Staff at the call and dispatch center in western city of Incheon, which handled around a million phone calls last year, voted for the 10 most inappropriate requests for assistance made to emergency services.
"We’ve got a roach here … a real big one. Please take care of it!" was one caller’s urgent predicament.
Other callers had an array of bizarre "emergency" requests ranging from needing help obtaining the phone number of a popular movie star to a plea for assistance hailing a taxi in the rain.
One female caller asked for guidance about how to make her ex-boyfriend come back to her.
Another caller informed emergency services he had lost his mobile phone "somewhere on the mountain" and required help locating it.
An 85-year-old man rang the 119 number—South Korea’s equivalent of 911—after his children chastised him for having a romantic affair in his twilight years.
An official at the call center told Agence France-Presse (AFP) that emergency workers could only be dispatched to actual crisis situations.
"A cockroach, no matter how big it may be, does not make the cut," the official added.
The head of the Incheon emergency call center, Kim Joon-tae, said the vital 119 phone line must be used only for actual crisis situations—not frivolous calls.
"We really have to focus on emergencies," he said, adding the center plans to launch a publicity campaign to reduce time-wasting requests this month.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Does Your Business Need?
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, June 8, 2016
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...