Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : 100 Jobs at Rsk in Shepton
Shepton Mallet, UK, June 25, 2015 -- Around a hundred jobs are under threat in Shepton Mallet as Sky gets set to leave the town.
Based at the Maltings, the centre offers support for Sky broadband customers and has been in operation for more than two decades.
Citing difficulties finding staff, Sky have proposed the closure of the contact centre, and have now entered a period of consultation over its future which began with a meeting of all staff on Friday.
An employee, who wished to remain anonymous, said: "Everybody was a bit shocked, we all got called to a meeting, every employee there, and were told at that point about the proposal to close the centre."
The employee added that the mood in the centre on Monday was "very subdued".
A spokeswoman for Sky said: "We've made a difficult decision to propose the closure of our Shepton Mallet contact centre.
"The Shepton Mallet team is becoming smaller as it's become more difficult to recruit staff for our specialist roles. We're giving people who may be affected as much notice as possible and will consult with them fully before any final decision is made.
"We are committed to doing everything we can to mitigate redundancies should the proposal go ahead."
The centre opened in 1994 as part of UK Online. That company was bought in 1996 by Easynet, which in turn was acquired by BSkyB in 2005.
Easynet still has a base in the same building as Sky, although no Easynet jobs are thought to be in jeopardy.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
More Editorial From Sky
Sky is Europe's leading entertainment company. The group serves 21 million customers across five countries: Italy, Germany, Austria, the UK and Ireland. Sky has annual revenues of over £11 billion and is Europe's leading investor in television content with a combined programming budget of over £4.6 billion. The company employs 31,000 people and is listed on the London Stock Exchange (SKY).
Published: Monday, June 29, 2015