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TRAINING IN CONTACT CENTERS

News : 10111 Workers Called Back to Work

#contactcenterworld, @wearesapu, @sapoliceservice

Cape Town, South Africa, July 24, 2017 -- Striking workers at the 10111 emergency call centre have been asked to return to work until feedback is given on Friday on talks between different parties.

Talks deadlocked on Sunday, after the Police and Prisons Civil Rights Union (Popcru) demanded to officially join negotiations between the SA Police Union (Sapu) and police management. Popcru members were not on strike.

According to Sapu, Popcru asked to officially join the negotiations, as they were party to talks from the beginning even though their members were not on strike.

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The CCMA, which has been mediating, gave Popcru until Wednesday to seek a mandate from members to join the talks failing which they will continue without them.

The call centre workers demanded to be paid on par with operators in other spheres of government and also wanted transportation.

The dispute goes back to 2013, when the 10111 staff met then-national police commissioner Riah Phiyega and Gauteng provincial police chief Lesetja Mothiba regarding their salary level and were promised they would be upgraded from level 5 to level 7.

Popcru spokesperson Richard Mamabolo said: "We never distanced ourselves from our people because we know they are really being exploited.

"We just wanted things to be done accordingly and the strike was just immature.

"We believe in the shortest way is more effective and by striking we are losing the plot. We need to exhaust all ways before resorting to strike, the legal way will yield good results."

#contactcenterworld, @wearesapu, @sapoliceservice

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.iol.co.za


About South African Police Service:
Company LogoThe South African Police Service (SAPS) is the national police force of the Republic of South Africa.
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Today's Tip of the Day - A Welcome Call

Read today's tip or listen to it on podcast.

Published: Wednesday, July 26, 2017

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2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

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Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
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Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

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OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
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