Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : ‘104’ Helpline Service Yet to Reach Rural Population
Trichy, India, July 2, 2015 -- The medical helpline launched by the state government to offer all sorts of medical-related advice is yet to reach rural population due to poor awareness about the scheme.
'104' helpline service was launched in December 2014 to help villagers not accessible to health centres at the time of emergency. But the Perambalur district administration has embarked on a move to sensitize the rural population in the district about the helpline service.
A message about the helpline service will be printed on the outpatient token issued in all the primary health centres across the district.
"Compared to rural population, the urban people make use of the facility to get instant opinion from the team consisting of physicians, paramedics, etc. Since town residents are more prone to health complications due to job stress, financial burden, marital discord, and calls from them frequently land at our centre seeking advice. However, the response from rural people is comparatively less. So, we are attempting to create awareness among them by taking various measures," team leader of 104 helpline T Rajaram in Chennai told TOI over phone. Perambalur district was the first one to create awareness among rural people about the helpline service.
A source privy to the development said some of the staff in PHCs felt inconvenienced to attend calls diverted from '104' to take care of medical assistance to the needy people. Hence, they kept the exclusive mobile phone given to them for this purpose, switched off. However, officials hope that the awareness drive will sensitize people to call 104 and keep the staff alerted always.
People can get information about the nearest health facilities, blood bank, blood donors, specialists in government hospitals etc through the call centre. The counselling to allay suicidal tendency was also available with the centre. Another factor preventing many people from calling the helpline is charge for the call. Unlike the '108' service which is a toll free, the helpline 104 is not a toll Free. Officials also feel that the rural people may be hesitant to use the paid service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, July 2, 2015