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News : 1077 to be Helpline Number for Senior Citizens Hit by Covid-19 Crisis in Delhi

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New Delhi, India, April 30, 2020 -- The Delhi government on Thursday directed the revenue department to start a helpline for senior citizens to give information related to coronavirus.

The number 1077 will be the helpline number for senior citizens in the national capital if they need any information or help related to the Covid-19 health crisis.

The helpline for senior citizens will be activated within two days and information about it will also be widely circulated, according to a government order. The helpline will be operational for senior citizens 24X7.

Delhi Chief Secretary Vijay Dev on Thursday in his order also issued directions for an online application that can register grievances or requests of senior citizens. The online application will also provide an SMS acknowledgement to the elderly person concerned as well as to the District Magistrate concerned and his nodal officer.

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District magistrates will appoint a nodal officer in their respective areas, who will ensure that grievances of senior citizens living alone or with their family in the capital are attended to by the department concerned, according to the order.

A day earlier, on Wednesday, Delhi recorded 125 new cases of Covid-19, down from Tuesday’s 206 cases, the state’s health department said.

The national capital has now registered 3,439 cases of Covid-19 out of which 2,291 are active cases and 1,092 coronavirus patients have recovered.

There were two deaths in the past 24 hours which took the death toll in the capital city to 56. No deaths had been reported for the last four days earlier.

The Delhi government’s rate of testing is also increasing every day. On Wednesday, the government carried out 3,855 Covid-19 tests and the rate of testing is now at 2,338 per million of the population.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About Mahatma Gandhi National Rural Employment Guarantee Act:
Company LogoThe Mahatma Gandhi National Rural Employment Guarantee Act (MGNREGA) is an Indian law that aims to guarantee the 'right to work' and ensure livelihood security in rural areas by providing at least 100 days of guaranteed wage employment in a financial year to every household whose adult members volunteer to do unskilled manual work. The statute is hailed by the government as "the largest and most ambitious social security and public works programme in the world". The more comprehensive survey of Comptroller and Auditor General (CAG) of India, a ‘Supreme Audit Institution’ defined in Article 148 of the Constitution of India, reports serious lapses in implementation of the act.
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Today's Tip of the Day - Motivating Agents With No Money!

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Published: Friday, May 1, 2020

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2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

4.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

5.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 
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