#contactcenterworld, @108ambulance
Coimbatore, India, Jan 19, 2023 -- The 108 ambulance services operated by the GVK EMRI (Emergency Management and Research Institute) in collaboration with Tamil Nadu Health Department registered an average response time of 11:57 minutes in Coimbatore district in 2022.
The response time denotes the time taken by an ambulance to reach the place of emergency after receiving the alert from the centralised call centre. S. Selvamuthukumar, GVK EMRI’s programme manager for Coimbatore district, said that the response time, that had come down to 10 minutes two years ago, increased to the current 11:57 minutes due to various construction works that are happening on main roads, affecting smooth flow of ambulances.
"The aim is to cut down the response time and bring it to seven minutes. This can be achieved when the ongoing construction works get completed," he said.
N. Mathivanan, Deputy Commissioner of Police (Traffic), Coimbatore city, said that traffic police personnel have been instructed to communicate the movement of ambulances through the walkie-talkies so that green signal can be provided to them when they approach a junction.
In Coimbatore district, GVK EMRI operates a crew of 66 ambulances which include 50 basic life support ambulances, seven advanced life support ambulances and two neonatal support ambulances.
In Coimbatore city, 20 ambulances including a first responder bike are stationed. In 2022, the fleet of 108 ambulances handled more pregnancy-related cases than road traffic accidents. The crew attended to 49 deliveries in ambulances.
#contactcenterworld, @108ambulance
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindu.com
About 108 Ambulance Services:
108 is a free telephone number for emergency services in India, currently operational in 17 States ( Telangana, Andhra Pradesh, Assam, Chattisgarh, Goa, Gujarat, Himachal Pradesh, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Meghalaya, Odisha, Rajasthan, Tamil Nadu, Uttarakhand and Uttar Pradesh) and two Union Territories (Dadra & Nagar Haveli and Daman & Diu.) The 108 Emergency Response Service is a free emergency service providing integrated medical, police and fire emergency services. The service is a public-private partnership between state governments and private EMS providers. 108 was introduced by Y. S. Rajasekhara Reddy chief minister of Andhra Pradesh, Telangana for the first time in India. 108 is also functional in Punjab Odisha, Maharashtra, Bihar Kerala. Till November 2014 this service handled 5.4 lakh emergency cases in India.
Published: Friday, January 20, 2023
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