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News : 109 Helpline: A Complaint Centre or an Info Hub?

#contactcenterworld

Dhaka, Bangladesh, May 13, 2024 - The toll-free 24/7 National Helpline Centre for Violence Against Women & Children 109, was introduced in 2012 to receive complaints against various forms of women and children abuse and provide services accordingly.

Initially, the helpline number was 10921 and was changed to 109 in 2017.

Established under the Multi-Sectoral Programme on Violence Against Women of the women and children affair's ministry, it was to give appropriate services to victims of domestic violence, child marriage, sexual harassment, physical abuse, dowry, detention, child custody and more.

However, according to a data analysis, the helpline seems to be restricted to providing information more than giving services.

From January to April 16 this year, 2,68,430 calls were logged. Over 95 percent of them were related to seeking information. In 2023, the figure was 97 percent and the year before, it was 95.

The information they seek range from how to handle violent situations, process of obtaining dowry or alimony, divorce proceedings, reconciling conjugal relationships, etc.

According to 2024 data, among the total calls received, only five percent sought specific services.

Among the five percent, only two percent requested legal assistance and one percent sought police intervention in instances of torture.

Additionally, 0.22 percent calls were made for emergency medical support due to violence, 0.09 percent specifically sought mental health support, and 0.31 percent calls fell under the miscellaneous categories.

Since its inception, the helpline has experienced a significant rise in popularity, now receiving between 5,000 and 6,000 calls daily.

This uptick represents a notable increase from the previous year, when the average volume of daily calls was approximately 4,500 to 5,000.

An analysis of the calls made in the first quarter of this year shows the helpline handled 230,628 calls, with domestic violence being the reason behind 11.48 percent of them.

Data from the helpline authority showed a surge in domestic violence calls -- 296 per day, up from 254 calls a day in 2023.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thedailystar.net


Today's Tip of the Day - Environmental Considerations

Read today's tip or listen to it on podcast.

Published: Tuesday, May 14, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
 

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