News : 11% Increase in Sharjah Public Transport Ridership
Sharjah, United Arab Emirates, April 29, 2016 -- The Sharjah Roads and Transport Authority (RTAS) has revealed an increase of 11 per cent of public transport ridership in the first quarter of 2016, a factor attributed to strict monitoring and issuance of fines.
The revelation was made by the Director of Transportation Affairs at the RTAS, Abdulaziz Al Jarwan.
He said, "We have deployed extra 36 field monitors to reach 91 who have jurisdiction power from the Ministry of Justice. They are ever in the field listening to and making a follow-up of the issues of drivers."
He said the efforts of inspectors resulted in the issuance of 601 fines against illegal taxis, a figure that represents an increase of 98 per cent of the same time in the previous year.
"We dispatched six campaigns in different areas of the emirate targeting violators. We also issued 3,712 fines against drivers who fell short of quality which is a representation of an increase of 12.3 per cent."
Al Jarwan said the 24/7 call centre, has yielded "perfect results in support of our running of day-to-day public transport business."
In the first quarter of 2016, the call centre had recorded 183,431 calls, which is an increase of 13 per cent of the same period in 2015.
At 118,440 most of the calls were requests for taxi reservation. "This is an increase of 31 per cent. This is so because the customers are aware that the centre is operational every minute."
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The centre also helps in tracking lost items in the taxis. "We successfully executed 1,800 incidents of lost and found items. They were returned on time."
The official said the trips to the airport saw an increase as were taxis for the people with special needs and those of women.
Al Jarwan said the first quarter of 2016 saw the installation of automated calling devices for taxis for government bodies and departments as well as the major hotels in the emirate.
"These devices, which are over 7,000, have been much utilised in the Eastern parts of the emirate especially in Khor Fakkan."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Support Staff
Published: Monday, May 2, 2016
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...