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News : 1&1 Versatel Partners With RingCentral

#contactcenterworld, @ringcentral, @versatel

Dusseldorf, Germany & Belmont, CA, USA, Nov 15, 2021 --1&1 Versatel, a German business-to-business (B2B) providers of fiber gigabit connections and network-related services, announced their partnership with RingCentral, Inc. (NYSE: RNG), a provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions. As part of the partnership, 1&1 Versatel will offer customers a new co-branded cloud communications solution, RingCentral mit 1&1 Connected Calls, which includes RingCentral’s Message Video Phone™ (MVP(R)) platform and RingCentral’s stand-alone video meetings and team messaging product as well as cloud phone system.

The new solution brings together the power of 1&1 Versatel’s gigabit internet with RingCentral’s Unified Communications as a Service (UCaaS) platform to deliver an end-to-end managed service that is fast, clear, and reliable. The offering will enable employees to work from anywhere on any device and will be enhanced by 1&1 Versatel’s extensive fiber network.

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"There is a huge demand for businesses to modernize their communications with the growing popularity of hybrid work. The solution we will provide with RingCentral will enable companies to be more flexible, modern, and digital in their ways of communication and everyday work," said Dr. Sören Trebst, CEO, 1&1 Versatel. "With our fiber gigabit connections and our wide range of network related services we are supporting our customers in realizing their full potential in the digital world and taking their businesses to the next level."

"1&1 Versatel will give organizations in Germany the very best business communications solutions with the world’s most advanced optical network to deliver the highest level of quality of service, speed, reliability, and security to businesses," said Homayoun Razavi, executive vice president and chief business development officer at RingCentral. "We are excited to expand our reach in Germany with a leading service provider that brings significant market expertise to customers."

#contactcenterworld, @ringcentral, @versatel

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.

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More Editorial From RingCentral, Inc.

Published: Wednesday, November 17, 2021

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2023 Buyers Guide
Get Listed
Help Desk Software

1.)

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.)

Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.)

LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.)

Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.)

OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.)

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.