News : 111 Call Dropped Due to Network Issues
Wellington, New Zealand, May 4, 2015 -- Emergency 111 calls are answered by Spark Communications, then forwarded to the appropriate emergency service.
Company spokesperson Richard Llewellyn said the problem happened because of an unusually high number of calls to the emergency number between 12:10pm and 12:20pm on Saturday.
St John Ambulance said there were a high number of emergency calls on Saturday, and a call by a Wellington woman which was dropped was not due to a lack of staff. She called 111 at midday on Saturday, but police said that her call had been dropped when it was transferred from the Spark call centre to them.
Police said they believed the problem was a network issue involving her 2Degrees phone service and Spark.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
A Spark report from midday on Saturday showed there were 71 calls at the time of the dropped call, including 29 for the Police, and 17 for the Ambulance service.
St John assistant operator director Neil Lilley said the incident was a one-off and they did not have difficulty with people struggling to reach their call centre.
He said there were usually no problems at all with the Spark service.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - To Outsource Or Not, That Is The Question
More Editorial From Spark Communications
Published: Tuesday, May 5, 2015
|PT Telekomunikasi Indonesia|
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indone...
Recognized as a worldwide provider of IP-based communications services to businesses, AT&T is also a provider of wireless, high speed Internet access, Wi-Fi, local and long distance voice, and directo...
|Tower Bersama Group|
PT Tower Bersama Infrastructure Tbk ("TBIG") is the holding company of the Tower Bersama Group. TBIG was established in 2004 and was listed on the Indonesia Stock Exchange on October 26, 2010. Towe...
BT is provider of communications services and solutions for everybody in the UK and for corporate customers in the rest of Europe, with global reach through partnerships. BT provides services for all ...