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News : 112 Day 2021 - Thank Emergency Services on 11 February

#contactcenterworld

Every year, 11 February is a day to celebrate all those who contribute to the emergency services chain.

For #112Day2021, and after one of the most challenging and difficult years for these professionals, the European Emergency Number Association (EENA) proposes the creation of a #thankyouchain.

Through this chain, citizens can acknowledge the extensive and unconditional work of these professionals by sharing their stories.

We want to know your story and most importantly, we want to know the story of those who saved you.

We also encourage emergency services to share with us the stories that impacted them most during a working shift.

What can citizens do?

Citizens can acknowledge the dedicated work of emergency professionals by sharing their stories and saying thank you ! (e.g. sharing an example of the incredible work of emergency services that they have experienced or a story of themselves/someone they know being rescued/cared for)

What can public safety professionals do?

 

  • You can join the #thankyouchain by thanking other emergency professionals for their dedication and hard work (perhaps someone in your team or a specific service which you feel deserves special recognition).

 

 

  • You can share a story that has impacted you most during a working shift over the last year (or several stories). This will give a chance for your voice to be heard and for people to understand the reality of working in the emergency field.

 

Don't forget to use hashtags #112Day2021 #thankyouchain (and please wait until 11 February to post!) Please also tag EENA so that we can help share your message (Twitter: @112_sos , Facebook: @112emergency , LinkedIn: EENA 112).

#contactcenterworld


About European Emergency Number Association:
Company LogoEENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services reached by the number 112 throughout the EU. EENA serves as a discussion platform for emergency services, public authorities, decision makers, associations and solution providers in view of improving emergency response in accordance with citizens' requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies. The EENA memberships include 991 emergency services representatives from 70 countries world-wide, 68 solution providers, 15 international associations/organisations, 150 Members of the European Parliament and 57 researchers.
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Today's Tip of the Day - Touch Tone IVR

Read today's tip or listen to it on podcast.

Published: Wednesday, February 10, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)

2.) 
enthu.ai

We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.
 

About us - in 60 seconds!

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