News : 115% Rise in Card Frauds as Conmen Operate Through Call Centres
Mumbai, India, Jul 10, 2016 -- The city crime branch is studying the pattern and trying to track down the location of call centres being operated by fraudsters to procure bank customers' credit card details to siphon off money. The Bandra-Kurla Complex (BKC) cyber police recently registered cases based on tweets to the Mumbai Police.
A recent cyber crime report showed a 115% rise (233 credit card cases) in 2016 (till July 3), against 108 cases reported during the same period in 2015.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
These call centres are mushrooming as few get caught or located. Cyber lawyer Prashant Mali said many centres were operating out of homes, with students being employed and given cell phones. "We did a state-wise co-ordination of police forces to ban this call centre business. Mobile operators should desist from giving these companies telephone lines," said Mali. He said blacklisting and blocking of fraudulent centres should be taken up as a campaign. Employees of these call centres should be educated, and named and shamed if they repeat their crime.
In 2015, the police registered 320 fraud cases, while 233 have already been reported till July 3 this year. Experts found that fraudsters are operating from call centres in eastern and northern India. The Mumbai Police's twitter handle regularly receives alerts from citizens about fraudulent calls from persons identifying themselves as bank executives and seeking card details.
"We recently registered few card-related cases based on tweets. The call centres are being operated from border areas of UP and other northern and eastern parts of India. We are working on the call details to track down the locations," joint commissioner of police (crime) Sanjay Saxena told TOI.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Retention Team
More Editorial From Bandra-Kurla Complex
Published: Tuesday, July 12, 2016
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...