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News : 118 Coronavirus Helpline to be Relaunched in Bishkek Amid Resurgence in COVIS-19 Cases

#contactcenterworld

Bishkek, Kyrgyzstan, Oct 12, 2020 -- The operation of the 118 coronavirus helpline will be relaunched in Bishkek, vice mayor Viktoria Mozgacheva said.

"We are ready for reopening of in-patient facilities. We are monitoring the situation now. We will make decision in what order the in-patient facilities should be reopened," she said.

The vice mayor reminded about importance of respecting mask requirement and sanitary norms.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://akipress.com


Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Published: Wednesday, October 14, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445
 

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