News : 128 Technology, Voxai Partner to Deliver Enhanced Cloud Contact Center Services
Burlington, MA, USA, Aug, 2018 -- 128 Technology has partnered with Voxai Solutions to offer enhanced and optimized network connectivity to Voxai’s vInteract cloud contact center platform.
Voxai’s hosted solution vInteract, delivers enterprise contact center solutions built upon the Genesys PureEngage™ platform.
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vInteract is a single tenant platform designed for private and hybrid cloud configurations enabling mid to large enterprises to adopt cloud call center services without the performance, feature gaps and security risks of other cloud offerings.
"Enterprises relying on legacy, hardware-based network technology are in for a rude awakening when they try to integrate their networks with cloud services," said Andy Ory, CEO of 128 Technology. "These legacy integrations can be expensive and complicated, and performance for both the customer and provider can be limited. 128 Technology’s software-based SD-WAN edge routing approach greatly simplifies network integrations with cloud services, improves networking performance and saves costs."
"This partnership with 128 Technology brings together the best of both worlds: Voxai’s best in class managed contact center services and vInteract private cloud solution, along with 128 Technology’s breakthrough approach to software-based networking," said Tony Jurica of Voxai Solutions. "We will be able to deliver reliable, high-performing contact center solutions while enabling our customers to eliminate cloud integration headaches and costs.
Posted by Veronica Silva Cusi, news correspondent
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About 128 Technology:
128 Technology makes your network do what your business needs, by changing the way networks work. Our professional grade software teaches routers the language of applications and services, letting them understand the requirements of individual services and segments, and adapt the network dynamically to deliver what the business needs, when and where it needs it. We make routers Session Smart™, enabling enterprise customers and service providers to create a service-centric fabric that's more simple, agile, and secure, delivering better performance at a lower cost.
About Voxai Solutions:
Voxai is a self-contained contact center solutions provider offering complete turn-key customer engagement solutions based on the entire Genesys portfolio as well as the Oracle Acme packet and Enterprise voice solutions. Self-contained in that we back all of our installations with in-house development, POC, 24x7 tier 1-3 support, 24x7 proactive monitoring, and a house full of the world's best CC subject matter experts. We have also just completed our own cloud based solution as an offering. A few of our customers are AAirlines, US postal service, and TXU Energy. Our low-pressure sales approach helps forge long term partnerships based on trust, competence and discipline.
Published: Friday, August 10, 2018
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