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News : 14 Call Centre Staffers Held for Cheating over 100 People

#contactcenterworld

New Delhi, India, March, 2019 -- The Cyber Crime Unit of Special Cell has busted a cheating racket running in the garb of a call centre and arrested 14 racketeers including the mastermind. Police said that the accused persons have cheated hundreds of people all over US and Canada by tele-calling on the pretext of providing tech support.


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As many as 259 Computers have been seized from the possession of accused persons. ISP of internet service is being ascertained. Deputy Commissioner of Police (Special Cell) Anyesh Roy said that a US national filed a complaint with the Cyber crime unit that he had been cheated by a group of persons on the pretext of providing tech support while he was looking online for services to fix his software problems.

On this complaint manual and technical enquiry was conducted and a spot in Kirti Nagar was identified, after which a team under close supervision of ACP Aditya Gautam led by InspectorSajjan Singh was constituted and a raid was conducted in Kirti Nagar area and accused persons were successfully apprehended on the intervening night of 26th, 27th March-2018.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.millenniumpost.in


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Monday, April 1, 2019

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2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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