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TRAINING IN CONTACT CENTERS

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News : 15 Nations Share Best Practices

London, England April 24th - 2017. ContactCenterWorld.com – the Global Association for Contact Center & Customer Engagement Best Practices has announced the lineup for the 2017 Top Ranking Performers – Best in Europe, Middle East & Africa Conference taking place 22-26th May in London.

This is the 12 Annual Top Ranking Performers Conference and every year the best contact centers all over the region gather to share ideas and best practices and at the end of the week, ContactCenterWorld.com announces the very best who walk away with Medals for being ranked #1 in the region!

This conference is all about best practices – delegates are treated to on average 500 best practice ideas over the conference in all areas that contact centers operate – from HR to Technology, from Leadership to Social Media and more.

This year’s lineup includes world class presenters from the following 15 countries!

- Czech Republic

- United Kingdom

- Russia

- Portugal

- Saudi Arabia

- Qatar

- Turkey

- Bulgaria

- Tanzania

- South Africa

- Ukraine

- Poland

- Italy

- Germany

- United Arab Emirates

Commenting on the event, Raj Wadhwani, President of ContactCenterWorld.com said ‘Of all the industry events out there, this is one of the best for those interested in learning the secrets, the golden nugget ideas from the very best in our industry today. There are no sponsored sales pitches by any of the industry vendors – this is a pure best practice conference that will blow away your perception of boring, same old ideas events you may be used to. This is face paced, fun and interactive and just full of those ideas!"

Included in the sessions are 3 amazing keynotes covering contact center futures, cloud solutions and mind fitness – all very important topics for the modern-day contact center!

To find out how to attend this amazing conference and to be part of it, go to www.ContactCenterWorld.com/emea and buy your tickets online before they sell out!

 

About ContactCenterWorld.com

The association was founded in 1999 and today has almost 185,000 professional members in 200 countries. We run best practice awards, conferences and have a suite of business tools for contact centers including TopPlace2Work.com – an employee engagement survey tool. Find out more about us at ContactCenterWorld.com


About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Monday, April 24, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 
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Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
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