Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events






News : 150 Staff Needed as Utilities Call Centre XLN Opens Upgraded Sheffield Office

#contactcenterworld, @xlnbusiness

Sheffield, England, Jan 28, 2019 -- The boss of a utilities company said Sheffield staff were the "best employees you can get," as he launched an upgrade to its offices - and a search for 150 recruits.

XLN founder and chief executive Christian Nellemann said expanding into Sheffield from London was a "no brainer" due to the costs, and the commitment of staff who stayed an average of four years. It was vital when basic training alone lasted nine months.

He spoke at the official launch of XLN’s expansion and upgrade at One North Bank on the Wicker.

Sheffield Lord Mayor Magid Magid, wearing trademark baseball cap and chains of office, cut the ribbon after praising the firm’s investment in the city. The social media star also posed for photos with bosses and fans.

XLN sells bundles of utilities for the nation’s small businesses and "over-invests" in customer service to keep them happy. Most come to the firm after being let down by big suppliers, it is claimed.

Mr Nelleman said over the next five years Sheffield would grow to become "three-fifths of the firm", which is headquartered in London.

Ring2 Dashboards & Wallboards Free Trial

He added: "This is the place and the future for XLN. It’s a great base, these are the best employees you can get." XLN set up in Sheffield four years ago.

Mr Nelleman added: "We have all grown to love Sheffield over the years. Five years ago we wondered how to get to the next level.

"We were going to invest a lot of profit in customer service like no one else does. But delivering it is simply not possible in London. It’s very difficult unless you come north. We looked at Leeds and Northampton but Sheffield was a no brainer.

"We invested in grade ‘A’ open-plan office space and moving into One North Bank brought everyone together, changed the conversation, behaviour and productivity."

The length of tenure of employees in London was six to eight months, compared to three to four years in Sheffield, he added.

"It makes all the difference. It takes nine months to learn the job, it can’t be done in any other way."

XLN was helped twice by Sheffield City Council, in finding space and recruiting, and had been "outstanding," he added.

He finished: "We are incredibly grateful to set up here and make it a great success."

Brand director Julian Przygrodzki said: "We’re proud to say it’s not just a job, it’s a career, and we see our new expansion in Sheffield as an opportunity to build 150 careers."

XLN is recruiting customer service, broadband support, tech support and sales jobs. The upgraded offices have an F1 simulator lounge, music area, table tennis and pool.

Mr Przygrodzki added: "Our intention is to promote from within whilst offering a fast-track to management."

#contactcenterworld, @xlnbusiness

Posted by Veronica Silva Cusi, news correspondent

Today's Tip of the Day - Crazy But True!

Read today's tip or listen to it on podcast.

Published: Wednesday, January 30, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Visual Communications


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =