Kingston, Jamaica, Mar 23, 2022 -- Approximately 1,500 more Jamaicans will be gaining employment, as global service provider itel sets eyes on opening a new location at Chalmers Avenue, off Molynes Road, St Andrew in May.
"This year is itel's 10th anniversary and as we continue to grow, part of that journey is bringing us more to that international level," chairman and CEO at itel Yoni Epstein told the Jamaica Observer after a tour at the facility last week Thursday.
"The BPO (business process outsourcing) industry is a global sector and Jamaica plays a small role in it and with itel being a Jamaican company, born out of Jamaica and becoming the largest, home-grown Caribbean-based entity, we wanted to step up our levels to the international stage and truly compete against our international competitors," he added.
The investment construction project will house approximately 1,200 seats.
Epstein added that the 8,000-square-foot building is expected to suit the mental, social and physical needs of its employees.
"Just the aspect of it being built out specifically for us whereas other facilities in Kingston, we've made what we could with what was available. This is more of a purpose-built facility specifically for our needs. I think from the perspective of just looking at the facility and how the spaces are set up for team members, it will certainly propel itel as an employer of choice," he said.
A few of itel's employees from previous locations are already occupying the new facility. They shared that they were pleased with the work environment which motivates their productivity efforts.
Posted by Veronica Silva Cusi, news correspondent
itel is an international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy. With a service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. The newly launched Innovation Lab is itel’s center for solutions where the company collaborates with various stakeholders to pilot CX programs that solve the unique industry-specific challenges of today.
Published: Friday, March 25, 2022
Contact center quality assurance training and certification
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall