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News : 1,500 BPO Jobs Coming May

#contactcenterworld, @itelCX

Kingston, Jamaica, Mar 23, 2022 -- Approximately 1,500 more Jamaicans will be gaining employment, as global service provider itel sets eyes on opening a new location at Chalmers Avenue, off Molynes Road, St Andrew in May.

"This year is itel's 10th anniversary and as we continue to grow, part of that journey is bringing us more to that international level," chairman and CEO at itel Yoni Epstein told the Jamaica Observer after a tour at the facility last week Thursday.

"The BPO (business process outsourcing) industry is a global sector and Jamaica plays a small role in it and with itel being a Jamaican company, born out of Jamaica and becoming the largest, home-grown Caribbean-based entity, we wanted to step up our levels to the international stage and truly compete against our international competitors," he added.

The investment construction project will house approximately 1,200 seats.

Epstein added that the 8,000-square-foot building is expected to suit the mental, social and physical needs of its employees.

"Just the aspect of it being built out specifically for us whereas other facilities in Kingston, we've made what we could with what was available. This is more of a purpose-built facility specifically for our needs. I think from the perspective of just looking at the facility and how the spaces are set up for team members, it will certainly propel itel as an employer of choice," he said.

A few of itel's employees from previous locations are already occupying the new facility. They shared that they were pleased with the work environment which motivates their productivity efforts.

#contactcenterworld, @itelCX

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.jamaicaobserver.com


About itel:
Company Logoitel is an international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy. With a service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. The newly launched Innovation Lab is itel’s center for solutions where the company collaborates with various stakeholders to pilot CX programs that solve the unique industry-specific challenges of today.
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Today's Tip of the Day - Multi Contact

Read today's tip or listen to it on podcast.

Published: Friday, March 25, 2022

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

4.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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