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News : 151 Cyber-crime Cases Reported on 24x7 Bhopal Helpline in 78 Days

#contactcenterworld

Bhopal, India, Oct 5, 2021 -- The pandemic-triggered lockdown that confined families to their homes resulting in a sharp decline in thefts and normal crimes however witnessed a surge in cyber crimes as more and more people shifted to online platforms. If police statistics during the last six months are considered at least two cases were reported daily.

Complaints of cyber frauds during the lockdown are still being reported to the police daily. Keeping this in mind, cyber-crime branch Bhopal had started a 24X7 helpline three months ago.

Since the start of the helpline on July 14, police have received 151 cyber-crime complaints in 78 days. Acting swiftly on complaints, cops blocked Rs 8.41 lakh from the accounts of online fraudsters, which was later refunded to the victims. 16 FIRs have been registered based on complaints received through the helpline.

Police officers appeal to the cyber-crime case victims to report the incident on the helpline as soon as it happens, so that the money siphoned by the accused cyber-fraudsters could be traced and accounts freezed.

SP (South) Sai Krishna S Thota said, in cyber-fraud cases, the initial 3-4 hours after the incident are very crucial. Once the cyber-criminals withdraw money from their bank accounts, it becomes very difficult to recover it. In many cyber-crime cases reported to police, it was seen that the victims delayed approaching police, which gave ample time to the fraudsters to withdraw the money from their bank accounts. To address this problem, the cyber-crime branch started the cyber-crime helpline for people on July 14.

Police officers appeal to the cyber-crime case victims to report the incident on the helpline as soon as it happens, so that the money siphoned by the accused cyber-fraudsters could be traced and accounts freezed.

SP (South) Sai Krishna S Thota said, in cyber-fraud cases, the initial 3-4 hours after the incident are very crucial. Once the cyber-criminals withdraw money from their bank accounts, it becomes very difficult to recover it. In many cyber-crime cases reported to police, it was seen that the victims delayed approaching police, which gave ample time to the fraudsters to withdraw the money from their bank accounts. To address this problem, the cyber-crime branch started the cyber-crime helpline for people on July 14.

In case of any cyber-crime, people can now immediately inform police on Helpline Number - 0755-2920664, WhatsApp number - 9479990636 or email their complaints on dspcrimebho@mp.gov.in. SOPs have been developed for each modus operandi of cyber-crime cases reported on the helpline, which cyber-police teams follow. The teams coordinate with banks and other payment gateways and freeze money in the accounts it was transferred by the accused, said the SP.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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