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News : 17a-4 Offers DataParser Support for Cisco’s Call Center Chats
Millbrook,NY, USA, Aug 31, 2015 -- 17a-4’s DataParser now supports the collection and formatting of Cisco’s Call Center Chats for compliance. This new module of the DataParser will pull the call center agents chats from the associated database and format them into .eml files and other formats for retention in Microsoft's Exchange, Microsoft's O365 or a client's email archive.
Cisco’s call center chats are part of the Cisco Unified Contact Center Enterprise (UCCE) infrastructure that provides a contact center solution and are managed by the Cisco Unified Web Interaction Manager (WIM). UCCE allows for integrated inbound and outbound voice applications with Internet applications, including real-time chat, web collaboration, email messaging, and social media. WIM helps contact center agents respond immediately to customer questions, using website integration with text chat or real-time web collaboration.
Posted by Veronica Silva Cusi, news correspondent
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About 17a-4 llc:
17a-4 is a compliance services and software company with a focus on e-messaging and software solutions to meet regulatory and e-Discovery needs of institutional clients. Clients that are required to adhere to SEC (Rule 17a-4), FINRA and CFTC regulations leverage 17a-4’s expertise to ensure their information infrastructure is in compliance. 17a-4’s architecture provides for a single-point in which all e-messaging content may be managed for retention, legal and regulatory holds and e-Discovery productions.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Tuesday, September 1, 2015