News : 180 Cardiff Jobs Lost as Barclays Mortgage Centre Closes
Cardiff, Wales, March, 2017 -- Barclays Bank has announced it is closing its mortgage centre in Cardiff, with the loss of 180 jobs in the city.
The contact centre, based in Barclays House, Llanishen, will shut next year, with the jobs moving to Leeds and Liverpool.
Barclays said the move will enable teams to work together more effectively.
The company added it is "focused" on finding alternative employment options for all affected staff, while the option to take redundancy will also be available.
But the union Unite, which represents staff across Barclays, has angrily criticised the move.
Unite Regional Officer Steve Pantak said: "The union is completely opposed to the decision to close this workplace, with no alternative employment offered to the 180 loyal and hardworking staff in this centre.
"Unite will continue to press for Barclays to work to mitigate these job losses, but the fact is that this highly skilled and dedicated workforce will be made redundant and we call on Barclays to think again and reverse this decision.
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"This announcement comes on the back of reorganisation and redundancies from other departments within Barclays in Cardiff in the last 18 months and of course the relentless closure of bank branches not just at Barclays but also other banks. Unite continues to have serious concerns about the future levels of employment within the financial services sector in Wales."
Unite added that it would be on site supporting union members in the coming weeks.
Rob Harris, Managing Director for Barclays UK Home Solutions, said: "Barclays is working hard to meet customer needs and keep the customer at the heart of what we do.
"Part of this work is ensuring that our contact centre site processes are working efficiently to enable our teams to work together more effectively.
"Unfortunately, this means that our contact centre in Barclays House, Llanishen, Cardiff will be closing next year, 2018. Most jobs will move to our Millshaw Court site in Leeds, with a small number going to Dale House, Wavertree in Liverpool.
"We remain committed to all areas of the UK and will be working with our staff to find redeployment opportunities where possible.
"We are focused on finding alternative employment options for all affected staff, which is something we know is desirable for many. We are being open and transparent by sharing this proposal with our colleagues at the earliest possible opportunity and we will provide full support to them throughout the process.
"We appreciate that for some staff they may wish to take a redundancy option and this will be available."
Cardiff North MP Craig Williams said: "It is deeply disappointing news that Barclays have decided to relocate their mortgage centre to Liverpool and Leeds from Llanishen.
"Whilst some jobs will be relocated, there will be job losses and some staff will not be in a position to relocate.
"I will be meeting Barclays to discuss what help can be offered to minimise the impact of their decision."
The managing director of the Welsh Contact Centre Forum has urged affected workers to remain positive.
"On both a personal and wider economic level, redundancies are clearly never good news. While today’s announcement is a blow, the wider picture of the Welsh contact centre sector is one of continued growth.
"South Wales is one of the best places in the UK to run a contact centre and with employment being created at other centres across the region, the availability of similar jobs should give these employees hope.
"We’ll be doing all we can to work with Barclays and the people affected.
– Sandra Busby, managing director, Welsh Contact Centre Forum
Posted by Veronica Silva Cusi, news correspondent
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Barclays is a financial services group, with a significant international presence in Europe, the USA, Africa and Asia. It engages primarily in banking, investment banking, and investment management. It has been involved in banking for over 300 years; operates in more than 60 countries; and employs more than 110,000 permanent colleagues (including 32,500 at Absa).
Published: Tuesday, March 14, 2017