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News : 181 Helpline for Women in Distress to Make Comeback

#contactcenterworld

Mumbai, India, Jan 13, 2023 -- The state women and child welfare department announced that it will restart the independently managed helpline number ‘181’ for women in distress.

The 24-hour helpline, funded by the Union government, will be run by department as per guidelines issued by the Centre under its ‘Mission Shakti’ project.

In August 2014, the 181 helpline was started but was later merged with the Chief Minister’s Helpline of 18001208040.

"However, the helpline did not have trained people to address calls of women in distress and extend them necessary help immediately. The data of the cases also needs to be collected. Therefore, it has been decided to independently restart the 181 helpline number," an official from the department said.

The helpline will make available police, fire brigade and ambulance services to women. It will connect all emergency services to emergency response support system (ERSS).

After receiving a call from a woman, the respondent will immediately forward her message to ERSS and the one stop centre — centres where women can visit in case of any incident of violence against them.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://indianexpress.com


Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Monday, January 16, 2023

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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