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News : 181 Helpline Streamlines Database
New Delhi, India, Feb 21, 2015 -- The Delhi government’s 181 helpline for women in distress has been spring-cleaning its database over the last month and has managed to put together details of calls that have come through over the last year and half. Each category of distress calls now has details of cases that have been closed, cases in progress, and some where primary intervention has taken place.
For instance, of the 45,460 calls that have been related to domestic violence, 23,659 cases are under process and 7,056 cases have been closed. Similarly, information is available for child sexual abuse, illegal confinement, murder, and missing persons.
The helpline that has recently shifted to a new customer relationship management has also streamlined the way call operators enter information. "We found that there were 200 spellings for the South Delhi locality of Mehrauli and thousands of spellings for Kanjhawala that falls in the city’s North-West. This led to confusions in collecting information on a particular locality. So we have made it into a drop-down menu from which the call operator can choose from instead of manually entering the details," said an official at the helpline.
The 181 helpline for women in distress has come up with a mobile application that is waiting for an official nod from the Delhi government before it can be made accessible to users. Termed ‘181 women helpline app’ it allows users to send an emergency alert, lodge obscene call complaints, and pre-register users. "The app is ready and we are planning to patent it. It is also waiting for the official nod from the Delhi government before it can be launched," said an official.
Government sources said that a meeting was held earlier this week to discuss the work done by the helpline and how it can be strengthened.
Posted by Veronica Silva Cusi, news correspondent
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About Delhi Government:
The Government of Delhi is the supreme governing authority of the Indian national capital territory of Delhi and its 9 districts. It consists of an executive, led by the Lieutenant Governor of Delhi, a judiciary and a legislative. The present Legislative Assembly of Delhi is unicameral, consisting of 70 Members of the Legislative Assembly (MLA).
Published: Monday, February 23, 2015