News : 1818 to Close Directory Call Centre in Biel
Biel, Switzerland, May 13, 2015 -- Due to the decline in demand for telephone directory services, the 1818 directory will stop its operations at the call centre in Biel, NZZ.ch reports.
A total 66 employees are said to be affected by the closing. Calls from Switzerland and Austria will be answered from Morocco in future. 1818 is a subsidiary of the US company KGB.
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A global organization employing greater than 5000 people in retail directory inquiries, wholesale directory assistance, outsourcing, BPO, and merchant to consumer transaction development.
Published: Thursday, May 14, 2015
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