Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : 1818 to Close Directory Call Centre in Biel
Biel, Switzerland, May 13, 2015 -- Due to the decline in demand for telephone directory services, the 1818 directory will stop its operations at the call centre in Biel, NZZ.ch reports.
A total 66 employees are said to be affected by the closing. Calls from Switzerland and Austria will be answered from Morocco in future. 1818 is a subsidiary of the US company KGB.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Consultancy Advice
A global organization employing greater than 5000 people in retail directory inquiries, wholesale directory assistance, outsourcing, BPO, and merchant to consumer transaction development.
Published: Thursday, May 14, 2015