News : 182 Jobs At Risk at Hull Call Centre as TNS UK Announces Closure Plan
Hull, England, June 8, 2016 -- A Hull call centre looks set to close, putting 182 jobs at risk. Market research firm TNS UK runs the operation at the Maltings, in Silvester Street, city centre.
Staff were told this morning that the firm was consulting on closing the call centre "because of a significant ongoing decline in the demand for telephone market research."
One member of staff, who asked not to be named, told the Mail: "We were told today that they are thinking about moving the jobs to London. They said they will carry out a consultation to see if we can keep our jobs but we all know we are going to be fired. There are about 200 people that work here."
He said many of the staff members were on zero-hour contracts.
TNS carries out market research and polling for a range of companies and government entities. A spokesman for the firm confirmed it was considering closing the call centre and the potential job losses will affect all 182 staff.
He said: "Regrettably, we have made the difficult decision to propose closing our Hull Telephone Centre. This decision has been made as a result of a significant ongoing decline in the demand for telephone market research.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"We recognise that this announcement represents difficult news for employees who may be affected. Our priority now is to support all those potentially impacted, and ensure a fair and transparent consultation process, working with our people and their representatives. We have no plans to increase the size of our telephone centre in London."
The firm currently has a job advert live on the Hull University Union website. Posted in May, it states: "We are looking busy over the coming Summer and we want motivated, dedicated interviewers to join our panel of evening and or weekend interviewers as work volumes increase. If you are staying in Hull over the summer period we want to hear from you."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don’t allow Scapegoats
More Editorial From TNS
TNS advises clients on specific growth strategies around new market entry, innovation, brand switching and customer and employee relationships, based on long-established expertise and market-leading solutions. With a presence in over 80 countries, TNS has more conversations with the world's consumers than anyone else and understands individual human behaviours and attitudes across every cultural, economic and political region of the world. TNS is part of Kantar, the data investment management division of WPP and one of the world's largest insight, information and consultancy groups.
Published: Thursday, June 9, 2016
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...