CCW TV PROGRAMMING
#contactcenterworld, @webhelpuk, @antmarketingltd
Sheffield, England, Dec 21, 2020 -- Workers at Webhelp in Attercliffe face redeployment or redundancy in the shakeup announced just before Christmas.
The French-owned firm said they hoped to move ‘all or most’ impacted employees into other roles and the process was due to complete in spring.
The announcement prompted Anthony Hinchliffe, boss of rival company Ant Marketing, to reassure worried workers with the offer of a potential job.
He said: "We can offer the 190 people customer service roles, with retail clients - so they don’t need to worry over Christmas."
The Star was alerted to the consultation in a letter allegedly from a relative of a Webhelp employee claiming they had been told customer service jobs for online retailer Freemans would be transferred to South Africa in spring. And all people on the contract in Attercliffe would be made redundant.
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!>>>>> FIND OUT MORE: HERE
It added: "Staff have been told not to make public this news. They have worked very hard throughout the pandemic, many from home, and this is how they are treated. I think this is disgusting."
Webhelp employs 2,500 in the South Yorkshire region and operates from three sites, Amberley Street in Attercliffe, Nunnery Square in the city centre and in the Dearne Valley.
The consultation process affects staff at Amberley Street.
Polly Ashdown, Webhelp marketing and communications director said it was launched after a business review earlier in the year.
She added: "This review includes a proposal to move a number of customer service activities from our Sheffield site to our South Africa site.
"As a result, we are consulting with 190 colleagues based at Amberley Street and hope to re-deploy all or most impacted employees into other Webhelp roles.
"Our focus now is on the consultation process and having meaningful conversations with our people and their representatives."
The company was committed to its offices in Sheffield and had no plans to close them, she added.
Ant Marketing is a call centre and social media monitoring company in Sheffield - although most staff have worked from home this year.
#contactcenterworld, @webhelpuk, @antmarketingltd
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thestar.co.uk
About Webhelp:Webhelp is a Paris-based international customer relationship management group.
About Ant Marketing:Outsource telemarketing organisation
Published: Tuesday, December 22, 2020
8.) | Consilium Software Consilium UniChAI™ Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a c... (read more) |
10.) | Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more) |
17.) | Koopid KoopidAI Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs. AI can help create user interfaces that are adaptable and personalized. Advances in Conversational AI make it possible to interact with the user in natural language. Many IVRs are being re-configured to work this way and businesses are also introducing text-based cha... (read more) |
19.) | Master of Code Conversational AI Solution Conversational AI Solution offers the next wave of customer and employee experiences through business preferable digital channels: website and mobile chat, mobile app, SMS, Facebook Messenger, WhatsApp, Google RCS, Apple Business Chat, Amazon Alexa, Slack, Microsoft Teams. Our Conversational AI Solution enables brands to easily help customers to do self-service to increase their containment rates and save time and money. How we create conversational experiences: Virtual Assistants/Bots: Chat or Voice. Customer self-service helps to save you money, time and boosts your containment rate. Conversation Design. A user-centric conversation design methodology that converts and retains yo... (read more) |
CCW TV PROGRAMMING
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall