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News : 19,000 People Apply for 1,000 Telstra Jobs

#contactcenterworld, @Telstra

Sydney, Australia, April 8, 2020 -- More than 19,000 people applied for the 1,000 new job openings at Telstra, with the telco provider set to temporarily bring even more people onboard throughout the COVID-19 pandemic.

In mid-March, Telstra announced that it would be hiring 1,000 temporary contractors for its call centres to help the company manage volumes after its call centres in the Philippines were forced to shut down.

Australia’s telco also revealed it would be putting its planned job reductions on hold for the next six months, and introduce new measures to help businesses and individuals throughout the ongoing coronavirus crisis.

There has been a huge amount of interest in these new roles, with more than 19,000 people applying for them, The Australian reported.

This even exceeded Telstra’s own expectations, the company’s executive for Transformation, Communication and People, Alex Badenoch, said.

"We knew there would be demand for the 1,000 contact centre roles we advertised, but we didn’t anticipate having more than 19,000 people apply," Badenoch told The Australian.

"This shows there’s plenty of talent in the market and we look forward to welcoming some of our new team members from this week to help us better serve our customers during this unprecedented time."

About 500 of the successful applicants will begin work this week.

Telstra executive in charge of call centres Claire Johnston said the company will likely be hiring many more people over the coming weeks and months.

"It’s going to grow to multiple thousands," Johnston told The Australian. "And we’ve got thousands coming on in the next four weeks. All of our new workforce coming on board will be enabled to work from home as well."

Training for the new call centre workers will also be conducted remotely to reduce the risk of spreading the COVID-19 virus.

Telstra CEO Andy Penn addressed shareholders and the media on the company’s response to the COVID-19 pandemic in late March.

He confirmed the company had completed 6,900 of the planned 8,000 job cuts first announced in mid-2018, but the rest of the job reductions would be put on hold for the next six months.

He said the company is working with Australian businesses to help them get through the unfolding crisis.

"These are very challenging and unprecedented times," Penn said on the call.

"COVID-19 is having a profound impact on businesses across the country. We are supporting our customers as they shift to working and studying from home, and clearly telecommunications plays a critical role in all aspects of peoples’ lives and the economy.

"Never has this been more demonstrated than in the current environment. Big businesses can show leadership and make a contribution to the national response."

Telstra will be spending on various initiatives this year to boost its network capacity, accelerate the rollout of 5G technology and pay the new workers it is bringing in.

"We are looking at every aspect of our business to see what we can do for our employees, customers, suppliers and the economy more broadly, while we maintain a focus on long-term value creation," Penn said.

It was also announced this week that Telstra will be providing 20,000 students and teachers from around the country with free internet access to assist with classes in Australia being taught online.

The company will be providing 4,000 SIM cards to school students in Victoria so they can access the 4G network as part of a deal with the state government, which will be providing a further 1,000 SIM-enabled dongle devices.

#contactcenterworld, @Telstra

Posted by Veronica Silva Cusi, news correspondent
Source: https://ia.acs.org.au


About Telstra:
Company LogoTelstra Incorporated is a global provider of advanced communications services to multinational corporations.
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Today's Tip of the Day - Back To The Basics

Read today's tip or listen to it on podcast.

Published: Friday, April 10, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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