Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

News : 19,000 People Apply for 1,000 Telstra Jobs

#contactcenterworld, @Telstra

Sydney, Australia, April 8, 2020 -- More than 19,000 people applied for the 1,000 new job openings at Telstra, with the telco provider set to temporarily bring even more people onboard throughout the COVID-19 pandemic.

In mid-March, Telstra announced that it would be hiring 1,000 temporary contractors for its call centres to help the company manage volumes after its call centres in the Philippines were forced to shut down.

Australia’s telco also revealed it would be putting its planned job reductions on hold for the next six months, and introduce new measures to help businesses and individuals throughout the ongoing coronavirus crisis.

There has been a huge amount of interest in these new roles, with more than 19,000 people applying for them, The Australian reported.

This even exceeded Telstra’s own expectations, the company’s executive for Transformation, Communication and People, Alex Badenoch, said.

"We knew there would be demand for the 1,000 contact centre roles we advertised, but we didn’t anticipate having more than 19,000 people apply," Badenoch told The Australian.

"This shows there’s plenty of talent in the market and we look forward to welcoming some of our new team members from this week to help us better serve our customers during this unprecedented time."

About 500 of the successful applicants will begin work this week.

Telstra executive in charge of call centres Claire Johnston said the company will likely be hiring many more people over the coming weeks and months.

"It’s going to grow to multiple thousands," Johnston told The Australian. "And we’ve got thousands coming on in the next four weeks. All of our new workforce coming on board will be enabled to work from home as well."

Training for the new call centre workers will also be conducted remotely to reduce the risk of spreading the COVID-19 virus.

Telstra CEO Andy Penn addressed shareholders and the media on the company’s response to the COVID-19 pandemic in late March.

Ring2 Dashboards & Wallboards Free Trial

He confirmed the company had completed 6,900 of the planned 8,000 job cuts first announced in mid-2018, but the rest of the job reductions would be put on hold for the next six months.

He said the company is working with Australian businesses to help them get through the unfolding crisis.

"These are very challenging and unprecedented times," Penn said on the call.

"COVID-19 is having a profound impact on businesses across the country. We are supporting our customers as they shift to working and studying from home, and clearly telecommunications plays a critical role in all aspects of peoples’ lives and the economy.

"Never has this been more demonstrated than in the current environment. Big businesses can show leadership and make a contribution to the national response."

Telstra will be spending on various initiatives this year to boost its network capacity, accelerate the rollout of 5G technology and pay the new workers it is bringing in.

"We are looking at every aspect of our business to see what we can do for our employees, customers, suppliers and the economy more broadly, while we maintain a focus on long-term value creation," Penn said.

It was also announced this week that Telstra will be providing 20,000 students and teachers from around the country with free internet access to assist with classes in Australia being taught online.

The company will be providing 4,000 SIM cards to school students in Victoria so they can access the 4G network as part of a deal with the state government, which will be providing a further 1,000 SIM-enabled dongle devices.

#contactcenterworld, @Telstra

Posted by Veronica Silva Cusi, news correspondent
Source: https://ia.acs.org.au


About Telstra:
Company LogoTelstra Incorporated is a global provider of advanced communications services to multinational corporations.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Friday, April 10, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8641 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =