Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : 1921 Could be Pan-India Helpline for Power Woes
New Delhi, India, May 12, 2016 -- The power ministry is set to announce a countrywide 24-hour uniform four-digit helpline number that consumers can dial to lodge a complaint about faulty power lines or outages in their area.
"We have applied to DoT (department of telecommunications) for allotment of a number. It would be a three or four digit number," power, coal and renewable energy minister Piyush Goyal told TOI on Wednesday but declined to confirm the number. Ministry sources said in all probability, the number would be '1921'.
The helpline would connect to state or discom control rooms, which would dispatch repair teams nearest to the caller's area. All data related to the complaint would be made available on a website and an app.
"A complaint number would be generated once a call is made. Everything will go on record... What the consumer said, what reply he received, when the complaint was attended to, the nature of the problem," Goyal said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Understand Your Business
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, May 13, 2016