News : 1Stream Adds Gamification to Call Centres
Johannesburg, July 25, 2014 -- Contact centre solutions provider 1Stream has added gamification technologies as part of its customer offering.
The company describes gamification as the use of game mechanics and experience design to digitally engage and motivate people to achieve their goals.
1Stream provides the gamification portal that collates all the information from user activity. This is used to set up quests, challenges and achievements and present the information back to players in an incentivising manner, says 1Stream.
Typical game elements may include achievement badges, quests and special events, the ability to advance to higher levels, increase public ranking and social sharing.
"Gamification is about applying elements of game design to everyday work experience to make it more interesting and engaging," says 1Stream director, Bruce von Maltitz. "In the call centre context, it gives managers a new tool for managing the workforce."
Posted by Veronica Silva Cusi, news correspondent
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1Stream are providers of Hosted Contact Centre technology. The hosted or “software as a service” model offers affordable, pay-per-use access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.
Published: Monday, July 28, 2014
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