CCW TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
#contactcenterworld, @1stream_
Johannesburg, South Africa, Feb, 2022 -- Cloud technology provider 1Stream has launched a new customer relationship management platform, 1CRM. This new offering is designed to manage customer experiences and drive sales from one centralised, omnichannel platform.
1Stream’s co-founder and joint CEO, Jed Hewson, says a growing number of successful businesses are realising the value of delivering an excellent customer experience. "Happy customers buy more. They are more loyal and likely to recommend your company to friends," says Hewson. "The key is to get your customer experience right."
....NOTE - content continues below this message
INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!>>>>> FIND OUT MORE: HERE
Consumer research also confirms that it is substantially cheaper to keep and service an existing customer than to replace them. This makes a compelling business case to prioritise your customer experience management as a core business requirement. 1Stream’s new customer experience management platform, 1CRM, enables forward-thinking businesses to do this by offering key areas to help manage customer experiences.
"1Stream’s mission is to help our clients manage their customer experiences to delight their customers and drive growth," says joint CEO, Bruce von Maltitz. "Managing and tracking your customers' interactions and issues is the basis for a customer experience strategy. Once you manage and monitor your customer’s interactions and track their issues, the magic can start to happen."
#contactcenterworld, @1stream_
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za
About 1Stream:1Stream are providers of Hosted Contact Centre technology. The hosted or “software as a service” model offers affordable, pay-per-use access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.
Published: Friday, February 4, 2022
5.) | SalesMatch Ltd Contact Centre Behavioural Assessments SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world. - Reduces Agent Attrition - By selecting the right agent for the role - Increases Performance - By matching the character profile to the task - Reduces Time Off - A well matched profile to the role reduced work stress - Reduces Recruitment Costs - By early identification of the right candidates Putting the right person in the job role has become the key focus in the drive... (read more) |
CCW TV PROGRAMMING
NOW PLAYING
Starting on the hour every hour today
Coming up this Week
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall