Johannesburg, South Africa, Feb, 2022 -- Cloud technology provider 1Stream has launched a new customer relationship management platform, 1CRM. This new offering is designed to manage customer experiences and drive sales from one centralised, omnichannel platform.
1Stream’s co-founder and joint CEO, Jed Hewson, says a growing number of successful businesses are realising the value of delivering an excellent customer experience. "Happy customers buy more. They are more loyal and likely to recommend your company to friends," says Hewson. "The key is to get your customer experience right."
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Consumer research also confirms that it is substantially cheaper to keep and service an existing customer than to replace them. This makes a compelling business case to prioritise your customer experience management as a core business requirement. 1Stream’s new customer experience management platform, 1CRM, enables forward-thinking businesses to do this by offering key areas to help manage customer experiences.
"1Stream’s mission is to help our clients manage their customer experiences to delight their customers and drive growth," says joint CEO, Bruce von Maltitz. "Managing and tracking your customers' interactions and issues is the basis for a customer experience strategy. Once you manage and monitor your customer’s interactions and track their issues, the magic can start to happen."
Posted by Veronica Silva Cusi, news correspondent
1Stream are providers of Hosted Contact Centre technology. The hosted or “software as a service” model offers affordable, pay-per-use access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.
Published: Friday, February 4, 2022
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