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News : 1Stream Launches New Customer Experience Management Platform 1CRM

#contactcenterworld, @1stream_

Johannesburg, South Africa, Feb, 2022 -- Cloud technology provider 1Stream has launched a new customer relationship management platform, 1CRM. This new offering is designed to manage customer experiences and drive sales from one centralised, omnichannel platform.

1Stream’s co-founder and joint CEO, Jed Hewson, says a growing number of successful businesses are realising the value of delivering an excellent customer experience. "Happy customers buy more. They are more loyal and likely to recommend your company to friends," says Hewson. "The key is to get your customer experience right."

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INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Consumer research also confirms that it is substantially cheaper to keep and service an existing customer than to replace them. This makes a compelling business case to prioritise your customer experience management as a core business requirement. 1Stream’s new customer experience management platform, 1CRM, enables forward-thinking businesses to do this by offering key areas to help manage customer experiences.

"1Stream’s mission is to help our clients manage their customer experiences to delight their customers and drive growth," says joint CEO, Bruce von Maltitz. "Managing and tracking your customers' interactions and issues is the basis for a customer experience strategy. Once you manage and monitor your customer’s interactions and track their issues, the magic can start to happen."

#contactcenterworld, @1stream_

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.itweb.co.za

About 1Stream:
1Stream are providers of Hosted Contact Centre technology. The hosted or “software as a service” model offers affordable, pay-per-use access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.

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More Editorial From 1Stream

Published: Friday, February 4, 2022

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2022 Buyers Guide
Get Listed
Recruitment Products/Services

1.)	Emmersion Automated Language Testing Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.)

MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.)

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.)	Vads VADS Recruitment Services VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.)

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.)	TactiCall Recruitment Services TactiCall Recruitment Services Permanent Placement Temporary / Labour Hire / Contingent and Contract Hire Recruitment Consulting Services Assessment Centre Design and Facilitation