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News : 1to1 Media Customer Champion Award Winners Congratulated
SALT LAKE CITY – Allegiance, a provider of VOCi (Voice of Customer Intelligence) technology and services, congratulate its clients Edouard Piquet, VP of customer experience at Aeromexico, and Jimmy Stead, VP of e-commerce at Frost Bank, for being named 2013 1to1 Media Customer Champion Award winners. Both were recognized for helping to lead their organizations to deliver a better customer experience by taking action on customer feedback.
Each year 1to1 Media selects 12 executives as 1to1 Media Customer Champions, customer-centric leaders who understand that engaged customers make a positive bottom-line impact. These award winners are innovative, determined, and creative leaders who treat customers as the valuable resource they are.
At Aeromexico, Edouard Piquet is in charge of developing and managing the Customer Experience and Voice of Customer programs within the company. In this role, he has established a systematic approach to capturing customer feedback and real-time online results and sharing them with senior management. He uses customer feedback data to drive continuous improvements and prioritization of efforts across the company to significantly increase customer satisfaction and loyalty levels.
Frost Bank has an extensive Voice of Customer program that includes ongoing capture of both solicited and unsolicited customer feedback. This program is a vital component of the mobile banking design process. Each day, Jimmy Stead and his team review verbatim comments from customer experience surveys to continually improve the design of digital banking products. Based on customer feedback, his team designed a break-through online banking app that has been extremely well received.
"We applaud both Edouard Piquet and Jimmy Stead for their dedication and drive to improve the customer experience at their respective companies," said Carine Clark, president and CEO of Allegiance. "At Allegiance, we work with clients to help them understand and improve customer and employee relationships. These award winners provide the perfect example of best practices in managing and responding to customer feedback to increase retention and profits."
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Published: Wednesday, October 23, 2013