#contactcenterworld, @theechoteam

Newcastle, England, Sept 24, 2018 -- Directors at a Newcastle contact centre have created 200 new jobs in the run-up to Christmas as it gears up for a surge in demand.

Newcastle Quayside based Echo-U has launched the recruitment drive for full-time and part-time customer service advisor roles to work on behalf of its courier client DPD.

The new seasonal recruits will be supporting the company in its peak season when the number of parcels delivered will significantly increase throughout the UK.

Successful candidates will work across all customer contact departments and will be responsible for managing customer enquiries over the phone, email, app and social media channels.

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The contact centre’s services have expanded in recent years to include managing major company’s social media and app accounts, among other services.

The expanding firm – which took on an extra 155 seasonal workers last Christmas to deal with demand – has also invested in its offices at Tyne House, The Side, to create new break areas with a quiet ‘zen space’, chill out zone and bistro area.

The new recruitment drive comes just five months after the firm created 100 new jobs on the back of a series of contract wins.

David Blakey, joint owner and director at Echo-U, said: "The festive period is a truly exciting, but busy time at Echo-U. As we prepare for one of the busiest periods of the year we are looking for individuals with an enthusiastic approach to customer service.

"With the opportunity to work across an inbound campaign for an award-winning courier, our seasonal roles are ideal for anyone looking for flexible hours or to make some extra money as they prepare for Christmas.

"We provide a full training programme ensuring people are on track to provide outstanding customer service so experience isn’t essential. Our city centre base means our recruits have access to great transport links in the heart of our bustling city centre and quayside."

Echo-U’s full-time and part-time seasonal positions are available now and throughout the autumn.

#contactcenterworld, @theechoteam

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.chroniclelive.co.uk