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News : 200 Jobs Planned for Colorado Springs Call Center

#contactcenterworld, @firstsource

Colorado Springs, CO, USA, Nov, 2018 -- A Firstsource Solutions subsidiary plans to hire more than 200 collections agents for its banking/financial services division in Colorado Springs to handle calls for "a top U.S. bank."

The outsourcing provider said it plans to hire more than 75 people by year’s end. The remaining hires next year could exceed the 200-employee target for customer support agents and management-level roles to support the bank, which specializes in credit cards, car loans and other banking services, Firstsource said in a news release.

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Jennifer Sevigny, senior manager of human resources for Firstsource, said the agents primarily will handle collections on auto loans, but don’t require vehicle repossession. The job description says agents will serve "customers by educating them on account status, attempting to secure a payment or make payment arrangements, and solving any problems they may have with their accounts."

Job candidates should apply at the Firstsource call center, 5725 Mark Dabling Blvd., Suite 200, or email their résumés. The company wants applicants with at least six months of customer service background in retail, food service or call centers with experience in collections preferred.

The full- and part-time openings start at $13 an hour with performance bonuses of up to $700 a month available. A variety of shifts are available, including nights and weekends. The full-time positions include health, dental and vision benefits as well as a 401(k) retirement plan.

#contactcenterworld, @firstsource

Posted by Veronica Silva Cusi, news correspondent
Source: https://gazette.com


About Firstsource Solutions:
Company LogoFirstsource employs nearly 27,000 worldwide at 46 centers in the U.S., United Kingdom, India, the Philippines and Sri Lanka, serving more than 100 clients in the banking, insurance, health care, media and telecommunications industries, including 21 companies in the Fortune 500.
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Today's Tip of the Day - Look After Your Agents

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Published: Tuesday, November 20, 2018

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