News : 2017 Overall Best Customer Experience Organization Award Goes to TeleTech
Denver, CO, USA, June, 2017 -- TeleTech Holdings, Inc. (NASDAQ: TTEC), a global provider of customer experience, engagement and growth solutions delivered through a proprietary end-to-end customer engagement as a service offering, has recently been named as the 2017 Overall Best Customer Experience Organization in the Asia Pacific region.
TeleTech was recognized at the Customer Experience Excellence Awards Dinner during the 10th Annual Customer Experience Management 2017 conference, held May 24-26 in Sydney, Australia.
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"By leveraging our best assets, our employees, we're able to deliver highly structured and strategic customer experience improvement roadmaps to our clients," said Arthur Nowak, Senior Vice President, Asia Pacific Operations, TeleTech. "Our focus is on delivering a complete customer experience solution on behalf of our clients which means understanding customer pain points before, during, and after the contact centre interaction and eliminating those pain points. This sometimes means reducing our own contact centre volumes and revenues in the short term as many times the best customer experience is no experience at all. We are more interested in forming strategic partnerships with our clients, earning their trust in delivery, and expanding to support more complex, value-add interactions. We also see long term success by leveraging that same client base to help us build relationships with new clients, and this award demonstrates our approach is resonating with our clients in the Australian and New Zealand market."
Posted by Veronica Silva Cusi, news correspondent
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TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1982, TTEC partners with business leadership across marketing, sales and customer care to design and deliver a simple, more human customer experience across every interaction channel. The Company's 49,500 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
Published: Friday, June 9, 2017
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