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News : 2018 Best in The World Announced

Prague, Czech Republic - The best and brightest in the contact center industry all around the World were recognised and awarded medals at the finale of the 2018 Best in The World - Top Ranking Performers Awards from ContactCenterWorld.com

Delegates from over 22 nations attended a fantastic weeklong masterclass in NEXT GENERATION best practices and then at a fun filled gala dinner at St Agnes – a 13th century convent – where they watched as the best and brightest received the highest industry Awards and honor for their excellence and best practices. This was the 13th annual best in the World from ContactCenterWorld.com - the Global Association for Contact Center and Customer Engagement Best Practices.

Commenting on the 2018 Best in the World event, Raj Wadhwani, President of ContactCenterWorld.com added "This has been another fantastic year for the industry! So many best practices - we counted over 500 - shared at this years conference that is associated with the awards. It's inspiring to see and hear from the brightest and best in the industry and we look forward to an even bigger 2019 awards year."

Wadhwani added "it is interesting to see so many participants from the Asia Pacific area – these companies are in some cases leaps ahead of their counterparts in Europe and Americas who were not good enough to compete this year! All too often European and American companies think they are ahead of the world but when they face up to their counterparts in our global competition, they come short! Its like the Olympics and some of the key markets – or those you think are key, just don’t perform well against the best in other parts of the World!!"

Below is a full list of winners and categories

Contact Center Awards

Best Contact Center
  PT Telkomunikasi Indonesia
(Inhouse)
Indonesia
  MassMutual
(Inhouse)
United States
  Citizen Account KSA
(Outsourced)
Saudi Arabia
  ABSA Bank
(Inhouse)
South Africa
  Bank Aljazira
(Inhouse)
Saudi Arabia
  Directorate General of Taxes
(Inhouse)
Indonesia
  Club Auto RSA
(Outsourced)
Canada
  Bank Indonesia
(Inhouse)
Indonesia
Best Help Desk
  PT Telkomunikasi Indonesia
(Inhouse)
Indonesia
  Merchants SA (South Africa)
(Outsourced)
South Africa
  Directorate General of Taxes
(Inhouse)
Indonesia
  Bank Indonesia
Small- (Inhouse)
Indonesia
  IGT USA
(Inhouse)
United States
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

 

Best Public Services Center
  Directorate General of Taxes
(Inhouse)
Indonesia
  Bank Indonesia
(Inhouse)
Indonesia
  PT Angkasa Pura II
(Inhouse)
Indonesia
  Citizen Account KSA
(Outsourced)
Saudi Arabia

Individual Awards

Best Analyst
  Suryatiningsih
Bank Indonesia
(Inhouse)
Indonesia
  Yusuf Adams
Merchants SA (South Africa)
(Outsourced)
South Africa

 

Best Contact Center Executive / Director
  Erni Sylviane Purba
PT Kereta Api Indonesia
(Inhouse)
Indonesia
  Turky Almuharib
Bank Aljazira
(Inhouse)
Saudi Arabia

 

Best Contact Center Operational Manager
  Tammi Kraushaar
MassMutual
(Inhouse)
United States
  Mahendra Santoso
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

 

Best Contact Center Sales Professional
  Jessica
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Minenhle Mathobela
Multichoice South Africa
(Inhouse)
South Africa

 

Best Contact Center Supervisor
  Sibusiso Ndaba
Multichoice South Africa
(Inhouse)
South Africa
  Gary Ho
HKT
(Inhouse)
Hong Kong

 

Best Contact Center Support Professional - HR
  Ilse Hess
Merchants SA (South Africa)
(Outsourced)
South Africa

 

Best Contact Center Support Professional - IT
  Emanuel Anggit Kristian Nugroho
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Melody Razavitoussi
Club Auto RSA
(Outsourced)
Canada

 

Best Contact Center Support Professional - Workforce Planning
  Mutia Balkis
Bank Indonesia
(Inhouse)
Indonesia
  Andrew Pierce
IGT USA
(Inhouse)
United States
  Sean Coomer
Multichoice South Africa
(Inhouse)
South Africa
  Yusuf Adams
Merchants SA (South Africa)
(Outsourced)
South Africa

 

Best Contact Center Trainer
  Andi Tri Sutrisno
Bank Indonesia
(Inhouse)
Indonesia
  Fitri Afrina
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

 

Best Customer Service Professional
  Jennifer
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

 

Best Project Manager
  Nugroho Agung Prasetyo
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Keen Leung
HKT
(Inhouse)
Hong Kong

 

Best Sales Manager
  Sapto Panglipur
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Christine Poon
HKT
(Inhouse)
Hong Kong

 

Client Services Manager (Outsourced Services)
  Adhi Kurniadhi
Telkomsel
(Outsourced)
Indonesia

 

Quality Auditor
  Nia Hariawati
PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Customer Service Awards

Best Customer Loyalty Program
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  PT Telkomunikasi Indonesia
(Inhouse)
Indonesia

 

Best In Customer Service
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  PT Telkomunikasi Indonesia
(Inhouse)
Indonesia
  Truck Alliance
(Inhouse)
China
  Turkcell Global Bilgi
(Outsourced)
Turkey
  Sumitomo Mitsui Card Company,Limited
(Outsourced)
Japan
  Telkomsel
(Outsourced)
Indonesia
  Bank Aljazira
(Inhouse)
Saudi Arabia
  Ministry of Education (MoE)
(Outsourced)
Saudi Arabia
  Bank Indonesia
(Inhouse)
Indonesia
  PT Angkasa Pura II
(Inhouse)
Indonesia

Technology Awards

Best Technology Innovation - Internal Solution
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Dell India
(Inhouse)
India
  Vestel
(Inhouse)
Turkey
  Directorate General of Taxes
(Inhouse)
Indonesia
  PT Angkasa Pura II
(Inhouse)
Indonesia

 

Best use of Self-service Technology
  PT Kereta Api Indonesia
(Inhouse)
Indonesia
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Club Auto RSA
(Outsourced)
Canada
  Ministry of Education (MoE)
(Outsourced)
Saudi Arabia

 

Best use of Social Media in the Contact Center
  Directorate General of Taxes
(Inhouse)
Indonesia
  Dell India
(Inhouse)
India
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  HKT
(Inhouse)
Hong Kong
  PT Kereta Api Indonesia
(Inhouse)
Indonesia

Organization Awards

Best Community Spirit
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Bank Indonesia
(Inhouse)
Indonesia

 

Best Contact Center Design Award
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

 

Green Contact Center
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia

Strategic Awards

Best Direct Response Campaign
  Bank Indonesia
(Inhouse)
Indonesia
  Directorate General of Taxes
(Inhouse)
Indonesia

 

Best Incentive Scheme
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Directorate General of Taxes
(Inhouse)
Indonesia
  PT Angkasa Pura II
(Inhouse)
Indonesia
  Telkomsel
(Outsourced)
Indonesia

 

Best Outbound Campaign
  HKT
(Inhouse)
Hong Kong

 

Best Recruitment Campaign
  PT. Bank Central Asia, Tbk
(Inhouse)
Indonesia
  Telecontact
(Outsourced)
Russia
  Merchants SA (South Africa)
(Outsourced)
South Africa

 

Best Sales Campaign - Inbound or Outbound
  HKT
(Inhouse)
Hong Kong
  Directorate General of Taxes
(Inhouse)
Indonesia


The 2019 awards are already open - find out more at www.ContactCenterWorld.com/worldawards (all applications must be completed by 31st December 2018)


About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Published: Thursday, November 15, 2018

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2020 Buyers Guide Visual Communications

 
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