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News : 2021 Contact Center World Award Winners From Around The World Gather To Share Best Practices


Oct 2021 -- ContactCenterWorld is pleased to announce the winners of the 16th Annual Global Top Ranking Performers Awards from the 3 regions of the World. These individuals and organizations are the best in 2021 and will be sharing their respective best practices at the 2021 NEXT GENERATION Contact Center & Customer Engagement Best Practices Conference & Expo taking place 17-19th January 2022 ( T
his unique annual global conference is where ideas are shared that are often very unique, innovative and can be years ahead of where the industry is in terms of best practices, so its a great place to learn whats new, exciting and ground breaking!

All the companies and individuals below earned their spot at the Global event by achieving No.1 or No.2 ranking for their region of the world.

Their journey to win these awards and recognition began in 2020 when over 2000 entrants from 80 nations competed for the coveted awards known as the Contact Center World Awards (CCWA) Top Ranking Performers! The 2022 awards are now open - find out more here: 2022 Awards

Sharing Best Practices and competing for the World No.1 spot in contact center & CX best practices


  • ABSA
  • Aegon
  • Bank Central Asia, Tbk
  • Bank Indonesia
  • Borusan Otomotiv
  • BT Financial Group
  • Bukalapak
  • CallForce
  • Comdata
  • Convoso
  • DHL Express (K)
  • DHL Express Pakistan (PVT) Limited
  • Directorate General of Treasury
  • DSG
  • Ec3
  • Emmersion
  • Grab
  • Harman International
  • ING Bank
  • Invictus
  • Jabra
  • LinkAja
  • Mayen
  • Merchants SA
  • Ministry of Human Resources and Emiratisation
  • Nando's
  • OneLink BPO
  • ONQ
  • Pertamina
  • PT Nestle Indonesia
  • PT PLN (Persero)
  • PT Visionet International
  • PT Wyeth Nutrition Sduaenam
  • Pusula Call Center
  • RDI
  • Realpage
  • Ria Financial Services Inc.
  • Sestek
  • SITEL (formerly Sykes Asia, Inc)
  • Sun Basket
  • Tele2 Russia
  • Telkomsel
  • Tokopedia
  • Turk Ekonomi Bankasi
  • VeriCall
  • Vodafone
  • VTB Bank
  • Whyte Spyder
  • Zurich North America


  • Achatta Sindy Leomarti of Telkomsel
  • Adryansyah of LinkAja
  • Agus Gunawan of Telkomsel
  • Anastacia Yakhtenfeld of Tele2 Russia
  • Andi Husnul Hatimah of PT. Bank Central Asia, Tbk
  • Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk
  • Annie Padayachee of DHL Express South Africa
  • Arik Dediyono of PT. Bank Central Asia,Tbk
  • Caitlin Morvidelli of ONQ
  • Cristina Merches of IGT USA
  • Dave D'Arcy of RingCentral UK
  • Dedi Setiawan of Bank Indonesia
  • Dery Aryana Sakti of Pertamina
  • Dewi Kartika Hadi of Tokopedia
  • Donny Nandika of Tokopedia
  • Erik Purwadi of PT. Bank Central Asia,Tbk
  • Evgenia Khogoeva of Tele2 Russia
  • Faldy Yudy of PT. Bank Central Asia, Tbk
  • German Kolomiets of Tele2 Russia
  • Hlabirwa Mohlala of Merchants SA
  • Irwan Setiawan of PT. Bank Central Asia,Tbk
  • Jane Karugi of DHL Express (K)
  • Jayanti Zainal of PT. Bank Central Asia,TbK
  • Kebone Thukhutha of Merchants SA
  • Keevin Andita Yuwono of PT. Bank Central Asia, Tbk
  • Lidia Velichko of Tele2 Russia
  • Linawaty Dwi Halianto of PT. Bank Central Asia, Tbk
  • Lucas Fuentes of ONQ
  • Luis Guardado of OneLink BPO
  • Maria Wibisono of PT. Bank Central Asia,Tbk
  • Melody Halim of
  • Merry Louise Gabriela Chandra of PT.Bank Central Asia, Tbk
  • Mery Susanti of Bank Negara Indonesia
  • Mlibazisi Sibanda of iContactBPO
  • Mochamad Wildan Nur Iman of Telkomsel
  • Nessma Hassanien of Raya CX
  • Nico Lase of PT. Bank Central Asia, Tbk
  • Nicole Singaram of Merchants SA
    Nugroho Juli Purnama of Directorate General of Treasury
  • Nur Ichsanto of Telkomsel
  • Olga Khrebtova of VOXYS
  • Rendar Mahardhika Putra of Coca-Cola Europacific Partners Indonesia
  • Romi Vander Hasiholan Sibarani of PT.Bank Central Asia, Tbk
  • Sean Hammerle of ONQ
  • Sergey Gorbunov of Tele2 Russia
  • Silda Agnesti of LinkAja
  • Sindhu Porwal of ICICI Lombard General Insurance Co. Ltd. (India)
  • Siska Utari of Pertamina
  • Tau Makoni of Merchants SA
  • Thabiso Aphane of DHL Express South Africa
  • Tine Ervina of Bukalapak
  • Trisha Govender of DHL Express South Africa
  • Via Rahma of PT. Bank Central Asia, Tbk
  • Yogi Prabowo of PT. Bank Central Asia
  • Zulfa Riza Yogatama of Telkomsel

ContactCenterWorld’s 17th Annual Global Top Ranking Performers Awards are open for applications here. An international prestigious awards program, recognizing leading contact center industry professionals and it will be hosted by President Raj Wadhwani.

We are the Global Association for Contact Center & Customer Engagement Best Practices. Founded in 1999, the leading organization providing a different class of international conferences & awards in the industry.

The benefit of entering this program is that it’s extremely competitive with some real high-class presenters. Association offer a free networking platform with over 210,000 members in 200 countries for professionals to connect with in the contact center community. You could follow the latest industry news, company blog, read the latest articles & interviews with some of the biggest brand names in our industry. Stay up to date research & job opportunities and much more.

In addition to all this, ContactCenterWorld hosts four conferences annually covering the World: Americas, Asia Pacific and Europe, Middle East & Africa. All regional finalists will compete at our World Finals for recogniotion as the ‘Best In The World’ in their respective category.

Finalists are selected by a team of elite senior contact center & CX international judges, and we pride ourselves on a fair and unbiased judging process. If you are ranked by you can gain a competitive advantage and increase brand value to help you attract new business investment.

17th Annual Global Top Ranking Performers Awards have 50+ Individual, Team and Corporate awards broken down into different sizes, in-house, outsourced & government with no sponsors competing. Gain 500+ tips and ideas at a typical regional awards event from those who run renters and CX programs, finalists share amazing best practices that all our delegates get access to.

Boost staff morale and improve employee motivation, show your staff that you really do care by actioning what you say. Winning at these awards attracts more business, retain customers and gain respect from customers who want to be associated with winners. Attract the best staff and show them you are a top employer by winning the ‘Dream Team’ award, an extra bit of recognition for the standout companies who provide an outstanding workplace for their employees.

Success Stories
ContactCenterWorld has many success stories from participants who have been promoted for their achievements at our awards, leading the way for others who want to climb the ladder to success.

One of our winners said "The ContactCenterWorld experience is priceless! The recognition casts a favorable eye on your call center immeasurably’. A great career step, our winners get noticed and become the next role models for their team."

Seam Hammerle, CEO of ONQ
"We continually praise our Family to anyone who will listen, so these awards are a testament to our entire company's hard work and dedication. I am so proud of each ONQ employee because they truly represent this Dream Team Award. I am incredibly proud of our individual award winners Caitlin and Lucas, and I am humbled to have received Best Executive. The ONQ executives and leadership team believe in constant encouragement and motivation, and we all hope that these awards help inspire our employees to achieve more in their professional development! Thank you, Contact Center World!"

Tau Makone, Gold Winner at Merchants / Mercedes BDC Team
"At Mercedes Benz, the slogan is 'the best or nothing', so that kind of fits into into the model and the mould, of course. They influenced our methods and the company values that we live that out as well. As Merchants, they're just over the moon and I'm very happy, they're very proud of the BDC you know, which is my department."

Clint Walman, Gold Winner and Director at BPO firm EC3
"I think this put us on the map and the impact it's made for us and for our staff. It really just made them super proud knowing that they were with an organization recognized not only in our own region in Africa, but obviously also in the world as well. For for new potential employees and people joining our family, it is a huge attraction as well that we were now suddenly stepping up and going up against the best in the world. So that has been amazing. And for us, as shareholders truly validated that our passion for really wanting to make a difference."

Nathalya Wani Sabu of Bank Central Asia, Executive Vice President
"Participating in Contact Center World is the best decision we ever had to develop and sharpen the capacity of our team members. The concept of this event allows us to compete and learn at the same time and of course, as representatives of our company and our nation, we can show the world that the practice of the contact center industry in Indonesia is recognized as the best and inspire others to do the same or even more. And I believe that through competition we can improve our competence, and it can increase our level and value as a person and as a professional. Thank you Raj for hosting such a great event for us to learn and compete fairly."

Gold Medal Award winner Muhammad Noorman Falaq of Grab, Head Of CX Project Manager
"We present this BEST CX Organization Gold award to our consumers and partners. And we are very thankful that the judges and the industry recognize our mission to empower and elevate the quality and economy of communities ".

Gold Medal Award winner Nugroho Juli Purnama of Directorate General of Treasury, Head of Customer Service
" I was so excited to hear when Raj called my name as the gold winner yesterday. This was everybody's achievement in our contact center. It’s also an honor that ContactCenterWorld has chosen me among other participants in the best Operational Manager category. But we have to realize that this achievement will not stop us. Just because we won the gold medal, we want to continue and show the world on how our contact center values has driven us to delivered the best services to our society.".

Gold Medal Award winner Tine Ervina of Bukalapak, AVP Cust. Satisfaction Management
"So happy and excited is the most dominating feeling when you can win a gold medal in one of the world-class competitions. But the most important thing, it's also brought my team/ company/ nation to the next level, always focusing on the company's quality of service for our beloved customers. So don't forget to celebrate this victory with our customers too!.".

Gold Medal Award winner Rudyanto Setia of Bank Central Asia, Tbk, Manager
"Im so honored and grateful and humbled for this award. Big thanks to CCW and BCA for the opportunity. And for all the support and kindness that I received. For the best contact center around the world in the future! Thank you. Moving To The Next Level!".

Gold Medal Award winner, Retno Widowati of Pertamina
"With a peaceful mind, I am learning from my learnings and being open to learn something new. My GOLD will be my new booster for the next step in my career!"

Gold Medal Award winner, Maximilian Rio V. Lim of PT Visionet Internasional (OVO)
"ContactCenterWorld Awards is a LIFECHANGING EXPERIENCE and make sure to give your best to INSPIRE"

Enter Now and compete with the best! The deadline to apply is February 2022

Find Out More:

For further information please contact

Raj Wadhwani
contact me

Elif Diplen
International Marketing Manager,
contact me

About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up and changed the name to in 2001

About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Thursday, October 21, 2021

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2022 Buyers Guide Customer Relationship Management

Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.


Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.


FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.


A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive


Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.


Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.

About us - in 60 seconds!

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