News : 220 Stoke-on-Trent Jobs Saved After Insurance Provider Takes Over Ageas Call Centre
Stoke-on-Trent, England, July 10, 2019 -- The parent company of insurance provider Autonet has stepped in to save up to 220 at-risk jobs - after agreeing to take over a closure-threatened Stoke-on-Trent call centre.
Atlanta Group - which also owns Swinton Insurance - has acquired Ageas' Trentham Lakes office ahead of its planned closure in June 2020.
It comes just months after Ageas announced the closure of its Stoke-on-Trent call centre when it blamed the move on fewer people wanting to buy insurance over the phone.
A total of 388 jobs were expected to be axed as part of the closure.
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But from September, the office will become a new branch for Autonet - which has agreed to retain the majority of the 220 remaining Ageas staff.
They will join Burslem-based Autonet's 1,000-strong workforce and will continue to be based at the site in Trentham Lakes.
Atlanta Group CEO Ian Donaldson said: "As a business which began life in Stoke-on-Trent 20 years ago, we’re proud to be expanding in the area and hope to welcome as many new colleagues as possible into the Atlanta family.
"Having worked with Ageas for a number of years, and employed people from the business in the past, we know it has a high calibre of employees, experienced in both insurance and customer care.
"From our perspective, this arrangement is a win-win; Atlanta can support those looking for employment when Ageas leaves Stoke-on-Trent; and the additional site and expertise further supports our growth plans."
The majority of Ageas staff will be offered continued employment with Autonet in addition to the already agreed renumeration packages as part of Ageas' redundancy programme.
The new employees will join the wider Atlanta Group which has 2,200 staff across six locations, serving van, car, motorbike, home and small business insurance customers.
Ageas chief customer officer Ant Middle said: "When we make a tough decision that affects our people we always look for ways to help them with their onward employment.
"We’re really pleased to be able to offer an opportunity where our employees can choose to work with one of our trusted partners, maintaining their expertise in the insurance industry."
Posted by Veronica Silva Cusi, news correspondent
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ageas SA/NV is a multinational insurance company co-headquartered in Brussels, Belgium. Ageas is Belgium's largest insurer and operates in 14 countries worldwide.
Published: Friday, July 12, 2019