News : 24-7 Intouch Announces Expansion into Philippines
Winnipeg, Manitoba. February, 2016 -- 24-7 Intouch has announced plans for expansion into Manila, Philippines. This will be the 12th contact center facility for the company who currently operates in the United States, Canada, and Guatemala.
24-7 Intouch has hired Tony Bruno as Head of International Operations to lead the expansion into Asia. Bruno brings over 25 years of business experience in sales, marketing, customer service, general management, and has led acquisitions of several US and Philippines BPOs. He was also one of the original founders of a China-based contact centre outsourcer, and oversaw more than 6,000 employees and operations in Asia, North and Central America.
"I’m looking forward to leading 24-7 Intouch through the expansion of their global footprint", said Bruno. "This is a natural next step for our company, and I know they’ll be a great fit in Manila". The new Manila-based facility will be 40,000 square feet and will emulate the corporate culture, client branding and design of 24-7 Intouch’s current sites.
"Opening this additional facility in the Philippines will allow us to better serve our current customers, and help new customers who we haven’t been able to service before", says Greg Fettes, President & CEO of 24-7 Intouch. "We’re excited to bring our unique 24-7 Intouch work environment to the Philippines".
The facility is set to open in May, 2016.
Posted by: Laura Collins, Editorial Management
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About 24-7 Intouch:
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 16 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
Published: Wednesday, February 24, 2016