News : 24-7 Intouch Announces Nearshore Expansion to Colombia
Winnipeg, Manitoba, June 18, 2019 -- 24-7 Intouch has announced its recent expansion into Bogota, Colombia.
This will be the 17th contact center for the Winnipeg-based global customer care and technology company, which currently operates in the United States, Canada, Guatemala, Jamaica and the Philippines.
The newly renovated campus will emulate 24-7 Intouch’s corporate culture, partner branding and unique design elements of the Company’s current centers. The 48,000+ square foot space will be home to some of the most recognized brands in the world.
"We are very excited to continue growing our nearshore operations by expanding into Colombia," said Greg Fettes, CEO & Co-Founder of 24-7 Intouch. "Bogota is an established contact center market, and we look forward to bringing our innovative customer care solutions, employment opportunities and unique culture to the area."
"We are extremely pleased with 24-7 Intouch's announcement. Colombia has become a business services hub for companies around the world due to our strategic geographic location, quality workforce, favorable business environment and the access to diversified and growing markets. We have no doubt that Colombia will become an important ally of 24-7 Intouch's success in the region," said Flavia Santoro, president of ProColombia, the entity in charge of promoting foreign direct investment, non-traditional exports, tourism and the Country Brand of Colombia.
The new Bogota campus is set to open in September, 2019.
Posted by Veronica Silva Cusi, news correspondent
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About 24-7 Intouch:
24-7 Intouch is an award-winning Global Contact Center Outsourcer that delivers innovative and value-driven customer service solutions across all industries via an omnichannel approach that includes voice, social media management, live chat, email, fraud, UAT, self service, and back office administration. Using the most advanced technology in the industry, 24-7 Intouch’s customizable customer care method allows their clients to utilize business insights to deliver lifetime consumer loyalty and increase incremental revenue. With over 16 years of experience, the 24-7 Intouch team takes pride in creating a top to bottom brand alignment for clients to create the ideal customer experience.
Published: Wednesday, June 19, 2019
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