News : 24-hr Pollution Helpline on Cards
Mumbai, India, Nov 3, 2017 -- The BMC told Bombay high court that it was planning to set up a new 24-hour toll-free number for citizens to complain about noise pollution in Mumbai.
"The BMC is taking all necessary steps to receive and attend complaints regarding noise pollution and all necessary steps will be taken to ensure that the complaints received are promptly attended to," said deputy municipal commissioner (zone 3) Anand Wagaralkar in an affidavit filed in court.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The officer said that BMC has requested MTNL to allot a special number 1800223467 exclusively to receive citizens' complaints about noise pollution. The BMC told the court that it has "provided a mobile number 9920760525 for complaints by SMS and Whatsapp and email email@example.com to lodge complaints and noise pollution which is also attended 24x7".
At present noise complaints are received on telephone numbers that are set up to receive civic and illegal structure complaints - 1916, 1292 and 1293. The numbers can however only be reached from MTNL landlines and mobile numbers.
The court was hearing a PIL public interest litiagtions filed by NGO Awaaz Foundation for action against noise pollution. The high court in August 2016 had issued directions to curb noise pollution.The NGO had told the court that its complaints to the BMC numbers had not yielded any action. The corporation said that the numbers were being managed by a contractor and it had not issued instructions to its staff about handling noise complaints. "All staff attending the complaints have been given strict warning to follow the procedure promptly on receipt of complaints, failing which strict action wiil be taken against them," the affidavit said.
The Maharashtra government in its affidavit informed the court that it had directed all municipal corporations to set up helplines to receive noise pollution complaints. Recently its survey revealed that of the 27 municipal corporations in the state only seven had toll free numbers in a working condition with staff able to give satisfactory replies.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Corporate Values
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, November 3, 2017
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Competence Call Center|
CCC is a BPO companies in the field of Customer Care in Europe and has been offering high quality international customer care solutions for 19 years. More than 5.500 service professionals at 18 locati...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...