San Jose, CA, USA, Aug, 2017 -- 7, a global providerr in intent-driven customer experience solutions, announced the availability of 7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on 7’s common technology platform for both self-service and assisted channels, 7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience.
"We’ve designed AIVA to perform as well as a company’s best human agent," said Scott Horn, chief marketing officer of 7. "With 7 AIVA, businesses can predict what customers are looking to do, and deliver the best resolution. Consumers can begin a conversation through self-service, and complete the transaction with a live chat agent who has context of the previous conversation. The ability to use channels interchangeably, pick up where they left off, and never have to start over, results in a superior customer experience."
Posted by Veronica Silva Cusi, news correspondent
7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels.
Published: Monday, August 21, 2017
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