News : 7 AI-Powered Virtual Agent Now Available for both Speech and Digital Channels
San Jose, CA, USA, Aug, 2017 -- 7, a global providerr in intent-driven customer experience solutions, announced the availability of 7 AIVA, an AI-powered Virtual Agent that empowers enterprises to build once and deploy across any self-service channel. Built on 7’s common technology platform for both self-service and assisted channels, 7 AIVA enables companies to better anticipate and act on consumer intent across channels, in order to provide a more personalized, predictive and effortless customer experience.
"We’ve designed AIVA to perform as well as a company’s best human agent," said Scott Horn, chief marketing officer of 7. "With 7 AIVA, businesses can predict what customers are looking to do, and deliver the best resolution. Consumers can begin a conversation through self-service, and complete the transaction with a live chat agent who has context of the previous conversation. The ability to use channels interchangeably, pick up where they left off, and never have to start over, results in a superior customer experience."
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Posted by Veronica Silva Cusi, news correspondent
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